Chief of Staff, Wholesale (Remote, US)

The Role

The Chief of Staff – Wholesale plays a pivotal role within Lumen’s GTM organization, serving as a strategic partner to the VP of Wholesale. This Director-level role combines executive advisory responsibilities with ownership of critical cross‑functional initiatives that drive execution, operating rigor, and transformation across the Wholesale segment.

The Main Responsibilities

The Chief of Staff – Wholesale role shoulders a variety of essential responsibilities that contribute to the success of the organization: 

• Critical Adviser: Serve as a key adviser to the VP of Wholesale; Facilitate progression of primary objectives and provide solutions to challenges that arise while ensuring the VP’s time and executive presence are directed toward the highest‑impact deals, renewals, customer escalations, and thought leadership opportunities.
• Management System Development: Design and refine systems to ensure consistent monitoring of business objectives, including vital leading indicators from both financial and operational perspectives like pipeline health, forecast discipline, retention, and customer satisfaction metrics 
• Key Messaging and Communication: Develop impactful messages and create compelling presentations on behalf of the VP of Wholesale. Represent and communicate leadership priorities across the organization and translate GTM performance into board and C‑suite facing narratives and content. 
• Cross-Functional Initiatives: Manage and drive initiatives ensuring alignment with organizational goals while enforcing accountability across Sales, CS, Marketing, Product, Operations and Finance for agreed outcomes. 
• Project Oversight: Provide oversight and establish linkages for projects and efforts spanning cross-functional domains from must‑win growth programs to customer retention initiatives; ensuring timelines and deliverables are met. 
• Dotted-Line Support to Teams: Provide dotted-line support to teams of program managers and project managers, ensuring effective coordination and alignment of initiatives. 
• Performance & Change Leadership: Serve as the operational enforcer of new processes and behaviors across Sales and CS. Push transformation initiatives forward, partner with GTM leadership, and remove friction points in execution. 
• Additional Duties: Handle other responsibilities as assigned, showcasing adaptability and commitment to organizational needs. 

What We Look For in a Candidate

An ideal candidate for the Chief of Staff to the VP of Wholesale position possesses a combination of educational qualifications, professional experience, and consultative skills: 

• Educational Background: A Bachelor’s degree in Business, Operations, or a related field is required. 
• Experience: At least 8+ years of relevant go-to market, sales excellence, and/or including 5+ years in commercial consulting roles. Direct experience in Sales (mandatory), Customer Success operations, forecasting, or GTM transformation required. 
• Communication: Outstanding communication and interpersonal abilities, with the capacity to inspire and lead and turn data into compelling narratives for executives, customers, and the board. 
• Credibility: Demonstrated ability to quickly establish credibility and build rapport with executives and stakeholders while influencing without formal authority. 
• Results Orientation: Proven track record of delivering results and achieving success in challenging environments. 

Compensation

Learn more about Lumen's:

• Benefits
• Bonus Structure