Client Account Manager

As a Client Account Manager, in our Dublin office  you will work at the Retail book within the Spanish team. This book is composed by a variety of brands from the Fashion, Home, Big Box, Groceries and other subverticals. We’re looking for an experienced self-driven Client Account Manager to help our most strategic partners successfully grow their business through Pinterest. You’ll work directly with some of our key advertisers as a trusted consultant to their business. Your strategic advice, sales skills and coaching are core to bringing to life the value we deliver as a platform. If this sounds like fun, we’d love to hear from you!

What you’ll do:

• Build and nurture relationships with our Partners, proactively reaching out to partners regarding campaign performance, optimizations, updates, and opportunities. 
• Ensure that our partners objectives and requirements are met by liaising between them and our internal teams ( Measurement & Insights, Product Marketing, Creative Strategy, etc)
• Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed
• Specifically own the “how” conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc.
• Become an expert at Pinterest campaign best practices, enabling yourself to be the resource for performance related opportunities. Ensure that campaign setup is optimal.  Evaluate if a digital media campaign is successful and how to troubleshoot.
• Understand how to drive results, optimize campaigns and deliver performance updates to partners. Ensure the performance metrics that were agreed upon are being met, and take action to course correct.  
• Actively engaging in client meetings to understand their key objectives and challenges. Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives. Handle resistance, complaints, or objections from partners professionally and patiently. 
• Cross sell and upsell opportunities that contribute to the team’s ability to exceed revenue targets.
• Understand complex processes and products, distilling them down into a digestible format for our partners’, Provide partners with guidance and expertise on product, service best practices and features. Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer. Maintain up-to-date education and fluency on evolving product roadmap and iterations. Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed.
• Pitch new products and campaign best practices at scale.

What we’re looking for:

• Digital advertising sales experience, ideally with managing performance advertisers.
• Strong communication skills in person, on the phone, and through email.
• A team player who’s able to work in a fast-paced environment with technical and non-technical teams.
• Expertise in digital advertising and media sales including campaign optimization, analytical problem solving, and product/platform knowledge.
• Background on performance marketing.
• Experienced in managing quarterly forecasts and achieving goals.
• Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies.
• Fluency in Spanish and English is essential for the role.
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
• Bachelor’s/Master’s degree in a relevant field or equivalent experience.

In-Office Requirement Statement:

• This role will need to be in the office or in-market 3 times per week and therefore needs to be in a commutable distance from our Chicago office.
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.

Working Expectations:

• In-market focused sales team focused on velocity, expect to be traveling in-market 50% of the time

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

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