The Long-Term Disability (LTD) Disability Claims Examiner is responsible for providing excellent customer service while managing an assigned block of around 95 to 100 Long-Term Disability claims. The role requires exceptional customer service skills, strong written and oral communication skills, and ability to work within a fast-paced environment with tight deadlines.
Requirements
- 2 years minimum of prior Long Term Disability Claim Management or highly relevant experience
- Exceptional customer service skills
- Proven skills in positive and effective interaction with challenging customers
- Strong written and oral communication skills
- Excellent organizational and time management skills with ability to multitask and prioritize deadlines
- Ability to manage multiple and changing priorities
- Detail oriented; able to analyze and research contract information
- Demonstrated ability to operate with a sense of urgency
- Experience in effectively meeting/exceeding individual professional expectations and team goals
- Demonstrated analytical and math skills
- Ability to exercise critical thinking skills, risk management skills and sound judgment
- Ability to adapt, problem solve quickly and communicate effective solutions
- High level of flexibility to adapt to the changing needs of the organization
- Self-motivated, independent with proven ability to work effectively on a team and work with others in a highly collaborative team environment
- Continuous improvement mindset
- A commitment to support a work environment that fosters Diversity and Inclusion
- Strong computer literacy and skills with the ability to work within multiple systems; proficiency with PC based programs such as Excel and Word
Benefits
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO), and leave of absences, such as parental and military leave
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs
- Work/Life Resources
- Education Benefit
- Employee Stock Purchase Plan
- Discretionary annual incentive program
Originally posted on Himalayas