Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
Elastic is seeking a Principal Platform Specialist to become an elite leader to play a pivotal role in driving the strategic direction, operational excellence, and continuous innovation of Elastic solutions within services. This leader sets the global services practice vision for platform. Their role encompasses multiple dimensions, from strategic planning to execution, ensuring the practice remains aligned with services goals, Elastic product roadmap, and industry trends.
Responsibilities:
- Services Offering Development and Ongoing Management :
- Design and develop clear, value-driven service offerings that meet customer needs and market demand.
- Identify high-value use cases across industries and create frameworks for their successful implementation.
- Build, automate, and streamline processes for developing and deploying solutions.
- Sales and Delivery Support and Quality Control:
- Drive scalable, ethical, and impactful solutions to ensure measurable business outcomes and long-term success while supporting the sale and delivery of our most complex engagements.
- Act as the primary liaison for all platform-related endeavors, ensuring seamless communication and collaboration between stakeholders, both internal and external.
- Monitor and ensure high-quality sales and delivery of all large-scale Elastic consulting engagements.
Product Integration:
- Work with Product and Engineering teams to share customer and services team feedback from the field, and drive co-innovation efforts to increase customer value and satisfaction.
- Understand the product roadmap to ensure service readiness by anticipating and enabling the necessary development and execution ahead of product releases.
- Community Enablement, Engagement, and Development:
- Ensure excellence by training service team members on the capabilities, limitations, and ethical considerations of Elastic to boost confidence and understanding.
- Participate in the ARB (Architecture Review Board) leadership team to establish and maintain technical guidelines, best practices, and protocols. Contribute to discussions and decision-making within the ARB leadership to shape technical direction.
- Serve on promotion panels to evaluate candidates for senior-level advancement, ensuring objective and standardized criteria are applied.
Required Qualifications & Skills:
- 10+ years of professional services, consulting, or related field.
- Deep expertise in orchestration and cloud technologies, frameworks, and applications, with hands-on experience implementing software and solutions.
- Proven ability to define and execute a global strategy for software adoption, ensuring alignment with business objectives and market opportunities.
- Strong leadership skills with the ability to inspire and guide cross-functional teams, foster collaboration, and drive innovation.
- Knowledge of Kubernetes, Virtualization, Docker, Terraform, Ansible, GCP, Azure, AWS tools, scripting, and related technologies, combined with experience in creating reusable assets and scalable solutions.
- Successfully managed complex projects, including defining timelines, allocating resources, and delivering on-time, high-quality results.
- Enterprise architecture, system architecture, and system design experience.
- Excellent ability to communicate technical concepts to non-technical audiences and build trust with both internal teams and external stakeholders.
- Deep technical expertise and knowledge of Elasticsearch and Elastic Solutions
- Ability to travel 25% of the time, as required.
Bonus Points:
- Experience in building automation scripts, tools, or frameworks for complex architecture solution delivery.
- Familiarity with developing enablement programs, including training workshops and knowledge-sharing sessions.
- A track record of public references or case studies showcasing successful large-scale architecture implementations.
- Enterprise architecture / system architecture / system design.
- Certifications in technologies, such as Kubernetes, Virtualization, Docker, Terraform, Ansible, GCP, Azure, AWS, Elastic, Linux, Networking, DevOps, Security.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
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