Global Banking & Markets, Operations – Client Onboarding, Executive Director, Singapore

ABOUT GOLDMAN SACHS

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals

ABOUT OUR ROLES

This role serves as the primary face of Client Onboarding (COB) in senior regional governance forums and acts as a strategic partner to Sales and Coverage team and also oversee the seamless delivery of client onboarding and KYC capabilities for APAC clients. The mandate is to balance regulatory adherence with a "client-first" philosophy, ensuring that the onboarding journey is a competitive differentiator for the firm. Accordingly, the successful candidate will be required to possess the below qualifications.

KEY RESPONSIBILITIES

A high-impact leadership role focused on driving the strategic evolution of the client experience across the Asia-Pacific region, which includes the 3 key strategic pillars below:

1. Senior Regional Governance & Representation

• Forum Leadership: Represent COB at Regional Operating Committees (ROC) and Risk Committees, providing expert testimony on operational resilience and regulatory readiness.
• Regulatory Liaison: Serve as the senior point of escalation for regional regulators (e.g., MAS, HKMA) regarding the firm’s AML/KYC framework and client due diligence (CDD) standards.
• Policy Influence: Contribute to the development of global onboarding policies, ensuring APAC jurisdictional requirements are integrated into the firm’s global standards.

2. Operational Excellence & Innovation

• Timely Execution: Oversee the end-to-end delivery of client onboarding and periodic KYC refreshes for APAC clients, ensuring all processes are completed in a streamlined and timely manner to avoid business disruption.

• Digital Transformation: Sponsor the deployment of AI and Machine Learning tools to automate Onboarding and KYC processes.
• Resource Optimization: Oversee a multi-million dollar regional budget, optimizing the footprint across onshore and offshore centers of excellence.

3. Strategic Sales Partnership (PMD Collaboration)

• Client Experience (CX) Strategy: Partner with senior Sales PMDs to co-design onboarding journeys for "Platinum" and high-priority institutional clients.
• Revenue Enablement: Minimize "Time-to-Trade" by identifying and removing friction points in the onboarding pipeline, directly supporting the firm's revenue-generation goals.
• Joint Client Engagement: Participate in high-level client pitches and reviews to provide assurance regarding the firm’s robust operational infrastructure and digital capabilities.

BASIC QUALIFICATIONS

• Minimum 10 years of progressive experience in Client Onboarding and KYC preferred
• Bachelor’s degree or equivalent 
• Ability to work under pressure in a fast-paced environment, prioritize tasks and meet deadlines
• Effective problem solving and critical thinking skills
• Ability to exercise discretion and good judgement 
• Excellent communication and interpersonal skills with a strong appreciation of client service 
• Manage risk effectively in the day-to-day processing of various tasks 

PREFERRED QUALIFICATIONS

• Understanding of various financial products and display interest in the financial markets

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.  

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.  

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.