Internal Communications Program Manager

Zayo is expanding ourCommunicationteam and seeking anInternal Communication Program Managerto support the development and execution of strategic communication programs that strengthen employee engagement, enhance organizational understanding, and reinforce company culture.

OurInternal Communication Program Managerrole is ideal for a communication professional who combines exceptional writing and storytelling abilities with strong business acumen, stakeholder partnership skills, and a passion for creating engaging employee experiences. The successful candidate will bring experience developing strategic communication plans, managing internal communication channels, creating compelling digital content, andleveragingmodern communication tools and technologies to drive employee understanding and engagement.

This role reports to the HeadofOrganizational Communication & Engagement and works closely with our Corporate Communication Sr. Manager and Sr. Internal Communication Program Manager.

Location:

This position may be performed remotely from anywhere within the United States. Because our headquarters is based in Denver, CO, candidates must be available to work primarily within Mountain Time Zone business hours(e.g.8a -5pMT).

Employeeslocated within 30 miles of our Denver headquarters (1401 Wynkoop Street) are expected to work in a hybrid capacity, with a minimum of two days per week in the office.

Core Responsibilities:

Internal Communication & Content Strategy

• Develop, write, and edit clear, compelling content for internal communication channels, including SharePoint/intranetand enterprise-wide campaigns.

• Translate complex business, operational, or technical information into clear, engaging, employee-friendly communication.

• Apply communication best practices, including audience segmentation, message mapping, channel planning, and storytelling techniques to maximize communication effectiveness.

Stakeholder Partnership & Employee Engagement

• Build trusted partnerships with HR Business Partners, business leaders, and cross-functional teams to support organizational communication, employee engagement initiatives, events, and culture-building efforts.

SharePoint & Intranet Management

• Manage, update, andoptimizecontent within SharePoint to deliver a consistent, engaging, and user-friendly employee experience.

• Own andmaintainthe intranet editorial calendar, ensuringtimelyand coordinated publication of content.

• Continuouslyidentifyopportunities to improve content organization, accessibility, and employee engagement across internal communication platformssuch as our intranet site (zHub).

Creative & Multimedia Content Development

• Create visuallycompellingcommunication materials across multiple formats, including presentations, infographics, videos, and digital assets, usingstrong designprinciples to enhance clarity and engagement.

• Drive video production efforts, including editing and post-production activities, to support organizational communication objectives.

• Continuously elevate communication quality through innovative content formats, modern design approaches, and evolving communication trends.

Communication Analytics & Measurement

• Measure communication effectiveness through engagement metrics, analytics, and employee feedback.

• Monitor communication performance and recommend improvements to enhance employee understanding, engagement, and overall communication impact.

• Leverage insights and data to continuouslyoptimizecommunication strategies and content delivery.

AI & Emerging Technology

• Maintain a strong understanding of emerging AI trends and applications, particularly as they relate to communication, content creation, and employee experience.

• Leverage AI tools to enhance efficiency, insight generation, and content development whereappropriate.

• Avoid over-reliance on AI by balancing technology with originality, critical thinking, and a strong creative perspective.

Qualifications:

• Bachelor’s degree in communication,PublicRelationsorrelated field.Minimum of five (5) years of internal communication, corporate communication, public relations, agency, or related experience.

• Exceptional writing, editing, and storytelling skills with the ability to communicate effectively across multiple audiences and formats.A writing assessment will berequiredduring the interview process.

• Demonstratedexpertisein communicationmethodology, such as strategic messaging frameworks,changecommunication, audience segmentation, narrative development,andstrategiccommunication planning.

• Experience supporting employee communication and a strong understanding of how messaging influences employee engagement and experience.

• Experience managing and publishing content within SharePoint or similar intranet platforms.

• Experience creating digital communication assets, presentations, infographics, video content, and other visual communication materials.

• Ability to simplify and communicate complex business or technical information in a clear and engaging manner.

• Strong organizational skills, attention to detail, and ability to manage multiple projects and deadlines simultaneously.

• Demonstrated ability to build relationships, collaborate across functions, and influence stakeholders at all levels of the organization.

Estimated base salary range:$68,100 - $104,700 USD annually