Remote Employee BPO has an outstanding opportunity for you!
Role: Digital Marketing Specialist Ecommerce & Social Media Coordinator)
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential Pay
Work Schedule: 5-day work week, 8:00 AM to 5:00 PM EDT | 8:00 PM to 5:00 AM PHT (schedule may change after DST)
Work Setup: WFH
Responsibilities
Ecommerce Operations
- Manage and monitor incoming orders across eBay, Shopify, and other marketplaces
- Coordinate shipments and track orders using ShipStation
- Assist with inventory updates and product organization
- Create and update product listings, titles, descriptions, and pricing
- Monitor listings for accuracy and optimize product presentation
- Assist with promotional product events on third-party deal websites such as Woot
- Maintain spreadsheets for inventory, sales tracking, order management, and reporting
Customer Service
- Respond to customer messages and inquiries in a professional and timely manner
- Handle order issues, returns, refunds, and shipment tracking questions
- Maintain positive customer experiences and seller ratings
Social Media Management
- Create, schedule, and publish content on Instagram, Facebook, and LinkedIn
- Engage with followers, comments, and direct messages
- Help grow brand awareness and online engagement
- Assist with planning promotional posts, product highlights, seasonal campaigns, and deal announcements
- TikTok experience is a plus, but not required
Qualifications
- Previous experience in ecommerce, customer service, or social media management
- Familiarity with eBay, Shopify, ShipStation, or similar ecommerce platforms
- Strong written English communication skills Organized, dependable, and detail-oriented
- Comfortable learning new software and online tools Strong knowledge of Microsoft Excel and Google Sheets
- Must understand spreadsheet formulas, sorting/filtering data, and pivot tables Ability to organize and analyze data using spreadsheets for reporting and operations
- Experience with Canva, ChatGPT, AI tools, or graphic design platforms is a plus Ability to work independently and manage multiple responsibilities
Preferred Skills
- Experience with online marketplaces and order fulfillment workflows
- Basic graphic design or content creation abilities
- Knowledge of social media scheduling tools Understanding of ecommerce promotions and online sales events
Originally posted on Himalayas