Coordinate and allocate qualified care staff to vacant shifts while ensuring continuity of service for aged care clients • Monitor rostering and staffing platforms, including Shiftmatch and other scheduling systems, to secure and fill shifts efficiently • Respond promptly to urgent staffing shortages and unexpected scheduling issues • Maintain regular communication with care staff, rostering managers, schedulers, and internal team members to ensure smooth operations • Update and maintain accurate workforce, client, and scheduling records within rostering software platforms • Ensure all handovers and shift information are communicated clearly and accurately • Identify and escalate potential compliance concerns or staffing issues to the Brisbane team for follow-up • Provide additional administrative and scheduling support as required by the allocations team