Technical Support Engineer for Kota, a reimagining insurance and retirement benefits platform. Responsible for resolving technical issues, partnering with customers, and driving product quality.
Requirements
- 3–4 years of experience in technical support, application support at B2B SaaS or API-first companies.
- Comfortable reading and debugging code (we primarily use TypeScript/Node.js/.NET/Postgres)
- Strong working knowledge of REST APIs: authentication flows (OAuth, API keys), webhooks, pagination, rate limits
- Strong production debugging skills using logs, metrics, and traces
- Proficient with SQL - you can write queries to investigate data issues, check database state, and validate records without waiting for someone else.
- Experience working with ticketing and escalation tools (e.g. Intercom, Linear, Jira, Zendesk)
- Excellent written communication: you can explain a complex technical issue to a non-technical HR manager and then turn around and write a precise bug report for an engineer.
- High ownership mentality - you treat open issues as your personal responsibility until they are resolved.
Benefits
- Health Insurance via Kota with generous allowance
- Workplace Pension with matched contributions up to 5% via Kota
- WFH stipend to support your home office
- 25 days of Paid Time Off (PTO)
- Annual company-wide offsite + dedicated team offsite
- Attractive stock options for all employees
Originally posted on Himalayas