Varicent is seeking a Technical Account Manager to partner with customers worldwide to achieve long-term goals, develop strong relationships, and adapt to evolving product offerings. The successful candidate will coach and enable clients on technical needs, new feature adoption, and model optimization.
Requirements
- Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.
- Review impact of new features and fixes and assess those against customers organizational needs
- Assist in configuring Varicent specific solutions based on customer requirements as requested
- Generate and communicate monthly performance and support metric reports
- Analyze usage data and metrics to identify remedial actions required
- Help implement remedial actions for proactive maintenance
- Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
- Take initiative in identifying growth opportunities
- Collaborate with our team to achieve sustainable project and product growth
- Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
- Work with internal stakeholders to review change management process and propose future state where possible
Originally posted on Himalayas