ServiceNow Developer / Engineer

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is always interested in connecting with experienced ServiceNow professionals who are passionate about developing, configuring, and optimizing enterprise workflow solutions that improve operational efficiency and user experience. Ideal candidates bring strong technical expertise within the ServiceNow platform, experience supporting IT service management initiatives, and the ability to collaborate across technical and business teams in fast-paced environments.

This application is for a talent pipeline and is not tied to an active job opening. By applying, you are expressing interest in future opportunities that match your skills and experience. Our team regularly reviews resumes for both immediate and upcoming openings. If your background aligns with a current or future position, we’ll be in touch.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

You may be a great fit if you have experience with:

• Designing, developing, configuring, and maintaining ServiceNow applications, modules, and workflows.
• Supporting ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or custom ServiceNow implementations.
• Developing and maintaining ServiceNow integrations using REST, SOAP, APIs, or middleware solutions.
• Building workflows, business rules, client scripts, UI policies, catalog items, and automation solutions within the ServiceNow platform.
• Collaborating with stakeholders to gather requirements and translate business needs into technical solutions.
• Supporting platform upgrades, enhancements, testing, and ongoing optimization initiatives.
• Troubleshooting platform issues, performance concerns, and integration challenges.
• Supporting Agile/SCRUM development methodologies and participating in sprint planning and delivery activities.
• Developing reports, dashboards, and performance analytics within ServiceNow.
• Managing multiple competing priorities while supporting enterprise or mission-critical environments.
• Supporting governance, documentation, and ServiceNow development best practices.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 3+ years of hands-on ServiceNow development, engineering, or administration experience.
• Experience configuring and customizing the ServiceNow platform.
• Familiarity with JavaScript, scripting, workflows, and ServiceNow development best practices.
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps, or similar areas.
• Strong troubleshooting, analytical, and problem-solving skills.
• Highly polished communication and stakeholder engagement skills.
• Ability to work independently and collaboratively within fast-paced environments.

Nice to Haves

• Active U.S. security clearance (or eligibility to obtain one)
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other ServiceNow certifications.
• Experience supporting enterprise or government environments.
• Familiarity with cloud technologies, integrations, and API development.
• Experience with automated workflows, orchestration, or process improvement initiatives.
• Knowledge of ITIL principles and IT service management processes.
• Experience supporting platform governance, CMDB, or asset management initiatives.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Originally posted on Himalayas