As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.

So, what does a day in life for a Customer Service Representative look like?

Communicate with customers through inbound calls, outbound calls and email channels

Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions

Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information

Document customer needs, interactions and outcomes in the appropriate tool or system

Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service

Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators

HGS is a global leader in customer experience management. With more than 18,000+ employees spread across 9 countries; our mission is to make our clients more competitive by providing exceptional customer experiences. Powered by a people first philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future!

lus, working with HGS comes with benefits like:

Starting at $12 to 16 hourly (depending on experience)and overtime opportunities

Best in class medical, dental, vision benefits

Tuition Reimbursement

Refer-A-Friend bonuses

Employee assistance programs

Flexible Schedule Options

Career advancement in a fast growing organization

People focused environment where you’ll make lifetime connections and friendships

So what really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! If you’re compassionate, energetic, bold and understand how one interaction can make a big difference, you’ll love this opportunity!

To be successful, you’ll need these qualities.

You’re at least 18 years of age

You have a High School Diploma or equivalent

You have at least 6 months of customer service experience and you understand the value of coaching / feedback

Demonstrate a caring, supportive and friendly nature in every interaction

You’re computer savvy, comfortable sitting at a desk and working with multiple monitors

You’re familiar with Android and IOS mobile applications

You’re results oriented and comfortable providing customers with recommendations and solutions

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Originally posted on Himalayas

Utah - Work At Home Customer Service & Sales Representative (US)

Job Description

Tuition Reimbursement

Refer-A-Friend bonuses

Employee assistance programs

Flexible Schedule Options

You’re at least 18 years of age