Digital Workplace Administrator

Primary Accountabilities

• Act as the third‑line (L3) escalation point for complex incidents and service issues across Microsoft 365 collaboration tools (Teams, Exchange Online, SharePoint Online).
• Provide advanced administration, configuration, and optimisation of the Office 365 environment to ensure secure, scalable, and high‑performing services.
• Lead root cause analysis and problem management, driving resolution of recurring or high‑impact issues and implementing long‑term fixes.
• Design and deliver collaboration solutions aligned to business, security, and compliance requirements.
• Support global M&A activities, including tenant-to-tenant migrations, onboarding of acquired businesses, and platform standardisation.
• Develop and maintain automation and tooling (e.g. PowerShell) to streamline administration and improve operational efficiency.
• Collaborate with business stakeholders to understand requirements and implement effective, user‑centric solutions.
• Maintain technical documentation, standards, and operational procedures for current and future state environments.
• Work closely with other IT teams (Security, Identity, Infrastructure, Service Desk) to ensure end‑to‑end service alignment and integration.
• Provide guidance and escalation support to other team members, helping to upskill and improve overall support capability.
• Deliver user training and adoption support where required to maximise the value of collaboration tools.

Qualifications

• Minimum 3+ years’ experience administering Microsoft 365, with strong hands‑on expertise in SharePoint, Teams, Exchange Online; experience with the Power Platform is desirable but not essential.
• Experience operating at a 2nd / 3rd line support level, including ownership of complex incidents and escalations.
• Strong understanding of enterprise collaboration and communication technologies.
• Experience with PowerShell or similar scripting languages for automation and platform management.
• Demonstrated ability to translate business requirements into technical solutions.
• Strong understanding of Microsoft 365 architecture, governance, and dependencies (identity, licensing, compliance).
• Excellent analytical and problem‑solving skills, with attention to detail and quality.
• Ability to work in a fast‑paced, global environment, managing multiple priorities effectively.
• Strong communication skills, with the ability to engage both technical and non‑technical stakeholders.
• Proven ability to work collaboratively across globally distributed teams.
• High school diploma required; Bachelor’s degree in a related discipline preferred.
• Travel may be required to support M&A activities, onboarding, and integration efforts.