Support Program Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

As the Support Program Manager, you will play a pivotal role in driving technical excellence and operational maturity within the IPO solution domain. You will coach Support globally, improve workflows, foster collaboration with Product, and help scale knowledge-sharing practices. You’ll serve as the highest point of escalation for IPO-related issues, proactively identify automation opportunities, and contribute directly to regional initiatives by tailoring global strategies to local needs. Other responsibilities include:

• Provide guidance and coaching to Support team members on building technical skills, ensuring high-quality service delivery and enabling professional growth.
• Continuously evaluate and improve support processes, workflows, and technical tools.
•  Work closely together with Support Excellence to enhance efficiency, effectiveness, and customer satisfaction.
• Be the main point of contact in Solution/Stream planning; foster a closer relationship with Product (collaboration and reply times); identify opportunities for automation and drive major priorities within the Solution domain in order to get closer to 10x readiness.
• Collaborate closely with the Team Leads to ensure alignment on workload drivers. You will gain a deep understanding of local requirements and effectively represent these needs on the global stage.
• Demonstrate a deep technical expertise in IPO Solution, while possessing a strong drive to continuously enhance knowledge and skills. This includes API based Ecosystems.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

The annual base salary range for this role is $125,000 - $170,000; to learn more about our compensation philosophy, please click here.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. We do not support global relocation for this position.

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications