Manager of Client Services & Support

General Description:

The Manager of Client Services & Support is responsible for leading the Client Services Associate (CSA) team and overseeing the operational functions that support client service delivery, compliance management, candidate submissions, and workforce onboarding. This position serves as a strategic partner to Client Services Managers, Recruiting, Credentialing, Operations, and Leadership teams to ensure consistent execution of client support processes, compliance requirements, and service standards. The Manager is responsible for driving operational efficiency, improving team performance, establishing best practices, and ensuring clients receive responsive, accurate, and high-quality support throughout the staffing lifecycle. The Manager of Client Services & Support develops and maintains scalable processes that support business growth, improve fill rates, accelerate assignment starts, ensure compliance adherence, and enhance the overall client experience.

Essential Job Functions:

• Oversee the day-to-day operation of the Client Support team to ensure productivity is operating efficiently and in accordance with the Division’s expectations
• Review processes with Vice President of Client & Contract Operations regularly and make adjustments as necessary
• Utilize TRM reports and dashboards to assist in tracking and maintaining submissions, offers, placements, pending starts, expiring compliance and other key metrics as assigned
• Train new members of the Client Support team on all functions of the position
• Provide ongoing training, support and resources to new and existing employees across various levels of the organization
• Enter field talent, client submissions and compliance documents into Vendor Management Systems
• Update client tab in Total Relationship Management (TRM) as needed
• Assist Client Owners as required with review of compliance requirements and updates to TRM
• Provide administrative support for Buffalo office staff as requested by the Division Vice President of Client Services act as back up to Account Managers as needed
• Delegate responsibilities to other team members as assigned/required
• Assist in increasing SHC revenue and Full Time Employment (FTE) using a thorough understanding of client owner processes
• Collaborate as needed with interdepartmental managers to support Client Owners and Management Teams as needed
• Address emerging compliance issues with management, develop plans to resolve
• Provide solutions for high demand facilities as required
• Help to create an environment of high morale, motivation and teamwork
• Other duties as assigned

Minimum Skills, Knowledge & Talents:

• Associates Degree and/or 1-2 years’ equivalent experience required
• Knowledge of proper grammar, spelling and rules of composition
• Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet
• Must be detail-oriented and highly organized
• Ability to work independently and with other team members
• Ability to organize and complete work in a timely manner
• Ability to multi-task
• Ability to communicate effectively with all levels of the organization
• Must be able to work for prolonged periods of sitting, typing and use of the phone and computer
• Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required

Benefits: We offer a comprehensive benefits package to eligible employees, which may include:

• Medical Insurance - Choice of PPO and Consumer-Driven Health Plans (CDHP) with HSA eligibility
• Dental Insurance
• Vision Insurance
• 401(k) with match
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA) - Healthcare and Dependent Care
• Permissive Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Additional company provided and voluntary benefits

Equal Opportunity Statement:

We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve.

SHC is an Equal Opportunity Employer, including disabled/veterans. SHC is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with SHC, please send an e-mail to or call (888) 265-2068 to let us know the nature of your accommodation request and your contact information.

Originally posted on Himalayas