Overview
This will be Work From Home (tagged in Ibex Shaw, Mandaluyong) and Mid to Night Shifting schedule (Shift will depend on geo coverage: APAC, EMEA, or AMER).
The Tier 2 Network Engineer provides advanced operational and technical support for network connectivity services, acting as an escalation point for Tier 1 activities and owning data accuracy, service validation, and quality assurance across network systems.
This role is responsible for managing complex circuit activations, remediation activities, and change execution while ensuring network data integrity through audits, reporting, and continuous validation of tools and documentation. Tier 2 analysts work closely with carriers, internal engineering teams, and cross-functional stakeholders, serving as subject matter experts and contributing to process improvements and operational excellence.
Responsibilities
- Manage and oversee complex circuit activations, modifications, and decommissions, ensuring accurate and timely service delivery.
- Serve as an escalation point for Tier 1, providing technical guidance and support for non-standard and complex issues.
- Validate circuit assignments, port configurations, network descriptions, and service attributes across tools and systems.
- Perform advanced troubleshooting across Layer 1–3 in collaboration with carriers, operations teams, and engineering.
- Conduct service verification and remediation activities, including root cause identification and corrective actions.
- Execute and document change requests in accordance with change management procedures.
- Own data audit activities, including identifying discrepancies, performing root cause analysis, and ensuring corrective updates across systems.
- Monitor and resolve circuit registration, inventory, and configuration inconsistencies.
- Generate audit reports, completion reports, and operational metrics to support data accuracy and service assurance.
- Manage and track capacity-related orders, including CSP Tether, port orders, and Virtual Circuit (VC) testing.
- Prepare and deploy Bi-Lateral Peering Agreement (BLPA) as required.
- Ensure all network tools, databases, and tracking systems reflect accurate, complete, and up-to-date information.
- Conduct quality assurance reviews and peer validations for completed Tier 1 and Tier 2 activities.
- Act as a subject matter expert for assigned processes, tools, or service types.
- Participate in internal and carrier meetings, providing technical input and operational updates.
- Support onboarding, mentoring, and training of Tier 1 team members.
Qualifications
- Minimum 3 years of experience in network operations with strong exposure to Layer 1 troubleshooting.
- At least 1 year of experience in Layer 2/3 troubleshooting and service remediation.
- Minimum 1 year of experience executing and managing network change requests.
- Advanced understanding of BGP fundamentals and network service dependencies.
- Proven experience in data auditing, validation, and reporting across network tools and systems.
- Strong analytical skills with the ability to identify data discrepancies and drive corrective actions.
- Proficiency in network monitoring, management, and inventory systems.
- Experience managing CSP connectivity, capacity orders, and Virtual Circuit testing.
- Strong written and verbal communication skills, with the ability to coordinate across technical and non-technical teams.
- High attention to detail with a strong focus on quality assurance and data integrity.
- Ability to manage multiple priorities in a fast-paced operational environment.
Originally posted on Himalayas