Suport Team Lead, Shared Services Center

What you’ll be doing:

You’ll lead and grow our high-performing Support team, Shared Services Center, by hiring top talent, mentoring team members, and ensuring we exceed performance targets. By setting a high bar for service and leading through example, you’ll foster a team culture of excellence, engagement, and accountability.

Day-to-day in this role you’ll:

• Recruit, mentor, and manage a customer-facing support team.
• Provide regular feedback and hold performance reviews to ensure KPI achievement.
• Lead by example in customer interactions and set ambitious service targets.
• Run team engagement initiatives such as feedback sessions and workshops.
• Analyze data and translate insights into clear actions for improvement.
• Collaborate cross-functionally to ensure consistent tone and service across stakeholders.

Our humble expectations:

• Previous experience leading a customer-facing team.
• Strong communication skills in English.
• Analytical mindset with the ability to turn data into actionable steps.
• A passion for mentoring and helping others grow.
• Ability to multitask and thrive in a fast-paced environment.
• Hands-on, proactive, and solutions-oriented attitude.

What we offer:

• Wolt Credits
• Employee Assistance Programme (EAP)
• Cafeteria - SZÉP card - Wolt Magyarország Kft
• Breakfast, fruits, and snacks in the office

Next steps:

If this sounds like the right opportunity for you, we can’t wait to get to know you. Apply now and join our journey!