Channel Ops Business Process Manager

The GTM Ops, Strategy, Field Readiness, and Sales Development team at Asana enables growth, efficiency, and performance at scale through the strategic management of revenue operations, systems, strategy + analytics, and enablement. This team encompasses six key areas: Revenue Operations Leadership, Systems & Process Management, Analytics + Insights, Performance Optimization, Enablement + Training, as well as Sales Development-- all focused on driving operational excellence and maximizing sales productivity across the organization.

We are searching for a proactive and detail-oriented Partner Systems Manager to join our Asana team, co-owning the Partner Systems roadmap to enhance infrastructure scalability. You'll be pivotal in refining the “Partner Lead-to-Order” process, improving efficiency and velocity across order processing. This role will involve developing Salesforce business requirements, leading User Acceptance Testing, and working closely with cross-functional teams to ensure seamless process integration within the business ecosystem. Candidates should bring a robust ability to manage change effectively, track success metrics, and implement CPQ functionality to support channel partner operations.

This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve:

• Co-own the Partner Systems roadmap with Partner Leadership, Strategy, and Enterprise Technology (ET) that scales infrastructure with flexibility.
• Own the “Partner Lead-to-Order” end-to-end process; focusing on eliminating bottlenecks via field feedback, Partner Ops, and ET resulting in increased throughput and velocity for Channel Partner order processing
• Scope and author complete Salesforce (SFDC) business requirements; partner with ET and XFN teams to translate business needs, polished user stories, and clear acceptance criteria
• Quarterback User Acceptance Testing (UAT) and refine testing process in partnership with ET to be executed at scale, reducing risk of delays in deployments
• Turn Partner Leadership vision into action; run structured requirements workshops with Partner Ops and other BPMs to surface dependencies and ensure partner processes align seamlessly with the broader business ecosystem.
• Partner with ET to build out CPQ functionality and drive speed to quote for different Channel Partner motions
• Drive change management, leveraging different tools depending on size of deployment; build decks, train-the-trainer, send Slack/Loom updates, track adoption KPIs in Tableau.
• Own the scorecard: define success metrics upfront, service level targets, publish monthly reports, and continually polish dashboards

About you:

• 3-5 years of Business Process Management and Program Management experience
• Hands-on experience with Partner Portal and CRM integrations
• Proven ability to co-own strategic roadmaps with leadership and technological stakeholders.
• Expert in Salesforce design and attention to detail in authoring business requirements.
• Strong aptitude for organizing and conducting User Acceptance Testing.
• Demonstrated capability to translate leadership vision into actionable processes.
• Experience in change management, with a knack for effective communication across channels.
• Familiarity with using data tools like Tableau to track and report on performance metrics.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer:

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between 114,000 - 130,000 CAD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

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