Client Implementation & Discovery Coordinator

Overview

The Client Implementation & Discovery Coordinator supports the successful onboarding and implementation of new clients by coordinating project activities, facilitating discovery efforts, and maintaining detailed project documentation. This role works closely with cross-functional teams to track progress, support stakeholder communication, and ensure requirements and deliverables are clearly defined. The Coordinator plays a key role in monitoring timelines, following up on tasks, and assisting with implementation and closeout activities, while developing a strong understanding of operational processes within the mortgage subservicing environment.

Responsibilities

• Coordinate end-to-end project execution to ensure timely delivery of milestones and outcomes.
• Lead the client discovery phase, including requirements gathering, stakeholder alignment, and solution design prior to implementation.
• Develop, maintain, and monitor detailed project plans, timelines, and key milestones.
• Facilitate collaboration across cross-functional teams and key stakeholders to drive project alignment.
• Track project status, including documenting updates, risks, and issues, and escalating as appropriate.
• Conduct meetings, status updates, and executive presentations.
• Ensure requirements and deliverables are clearly defined and documented.
• Support operational implementation, follow-ups, and project closeout activities.
• Develop working knowledge of operational processes, including exposure to mortgage subservicing practices.
• Follow up with operational teams on assigned tasks and deliverables to support project progress.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 3+ years mortgage servicing or banking experience.
• 3+ years of project management experience, with working knowledge of project management methodologies, software development practices, and standard tools (e.g., Microsoft Office, SharePoint, time-tracking systems).
• Strong verbal and written communication skills.
• Ability to convey the project task and operational need as a priority.
• Experience leading and motivating large, complex, and cross-organizational teams.
• Ability to manage and direct multiple projects concurrently.
• Able to work independently with minimal supervision.

Desired Skills and Qualifications:

• Experience facilitating collaboration across large, cross-functional teams within complex project environments.

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $22.45 - $37.69 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

WHO WE AREAbout us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Originally posted on Himalayas