We are looking for an Implementation Specialist – Customer Service to join our team of around 1,700 people worldwide and help us power up the traveller’s journey for millions of holidaymakers.
Requirements
- Proven experience implementing complex tools or systems in medium-to-large organisations
- Strong project management experience with measurable delivery outcomes
- Experience in process automation and workflow optimisation
- Strong stakeholder management and cross-functional collaboration skills
- Analytical mindset with a KPI-driven approach
- Ability to operate effectively in structured yet evolving environments
- Fluency in English (spoken and written)
Benefits
- Shorter working week (36h as full time), with a half working day on Fridays
- Flexible start and end of the working day, with core hours from 10:00 to 4:00 pm
- Possibility to work from anywhere for a period of time per year defined according to local regulations
- 2 paid days off per year for volunteering purposes
- Occasional social events to foster connections among colleagues
- Travel industry discounts and flash exclusive staff fares
- Support for significant life moments (e.g parental responsibilities, marriages, bereavements, relocations, etc.)
Originally posted on Himalayas