Operations & Customer Support Administrator

A well-reputed UK-based gardening business servicing several towns north of London is seeking a highly organised and proactive remoteOperations & Customer Support Administratorfor 8-10 hours per month (potential to increase as the business grows). This role supports smooth day-to-day coordination between customers, subcontractor gardeners, and the business owner, ensuring efficient scheduling and clear communication.

Key Responsibilities:

• Act as the primary link between customers and gardeners

• Respond to enquiries and engage with new leads

• Prepare and issue customer quotes

• Schedule and manage bookings

• Provide subcontractor gardeners with clear job details

• Maintain accurate records using Google Sheets

• Communicate via WhatsApp and BookingKoala

• Escalate queries or operational issues when required

Requirements

• Experience working with Google Sheets, WhatsApp, BookingKoala(training provided)

• Exceptionally well organised with strong attention to detail

• Confident user of Excel/Google Sheets

• Proactive, solution-focused, and adaptable

• Strong written and verbal communication skills

• Able to problem-solve independently

• Administration, scheduling, or customer service experience

• Gardening or landscaping exposure (not essential)

Benefits