DeepL is a global AI product and research company looking for a Customer Success Manager to cultivate strategic customer relationships and drive product adoption. The role focuses on understanding customer ecosystems and driving product adoption, particularly for customers leveraging DeepL's API. Proficiency in Spanish is ideal, with Portuguese and French being highly beneficial. The team is passionate about innovation, growth, and well-being, and values collaboration, continuous learning, and personal growth.
Requirements
- Relevant experience managing client relationships at senior levels.
- Proven track record in customer success, with a focus on retention.
- Background in sales or account management, particularly in renewals and up-sell/cross-sell.
- Experience with APIs and a comfort level in working with customers who integrate DeepL's solutions into their own products.
- Proficiency in Spanish is ideal; knowledge of Portuguese and French would also be beneficial.
- Experience in the Software/SaaS industry is preferred.
- Exceptional organizational, presentation, and communication skills (both verbal and written).
- A strong drive to learn and grow, with a curious mindset that embraces challenges.
- Ability to thrive in a startup environment, demonstrating strategic thinking and tactical execution.
- A team player who supports colleagues and contributes to a positive culture.
Benefits
- Diverse and internationally distributed team
- Open communication, regular feedback
- Hybrid work, flexible hours
- Virtual Shares - An ownership mindset in every role
- Regular in-person team events
- Monthly full-day hacking sessions
- 30 days of annual leave
- Competitive benefits
Originally posted on Himalayas