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The Escalation Technician role with Homefield IT is one of the lead technical members of the team, responsible for taking on high level escalations and tickets. The Service Team here is responsible for the day-to-day end user support for all our clients. This includes (but is not limited to) support of client hardware, line of business applications, network health, and business continuity. Our main goal is to provide best-in-class customer service to our clients. As the Escalation technician, you will have crucial involvement in these overall responsibilities of the Service team.
All your information will be kept confidential according to EEO guidelines.
Homefield IT provides exceptional enterprise-grade technology solutions to businesses of all sizes that take IT seriously. Through the strategic alignment of business objectives and technology – we help organizations achieve tangible success and growth at the speed of change. Our custom solutions are designed to help companies thrive in today’s competitive landscape while preparing them to dominate tomorrow. When efficiency and productivity meet premier IT support and world-class customer service – your firm gets its Homefield advantage.
Originally posted on Himalayas