Job Title: Case Support AdvisorJob Category: InvestigationTime Type: Full timeMinimum Clearance Required to Start: Favorable SSBIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *
What You’ll Get to Do:
CACI, Inc., is seeking a full-time Case Support Advisor. This position directly supports national security and suitability investigations, focusing on providing support to the Case Support team as well as field and review departments through the investigator helpline as well as case scoping.
More About the Role:
- Serve as subject matter expert by demonstrating a high level of knowledge of customer policies and procedures to include case coverage for all case types, issue resolution, reporting requirements, and working knowledge of FWS
- Answer case support, field investigator, reviewer, and section lead case related questions and concerns via telephone and email
- Understand the essential functions of case support, field, and review department positions
- Provides guidance to CACI field staff regarding responsibilities to the investigation along with issues raised during the conduct of an investigation
- Mentor and coach case support staff on customer policies/procedures, case coverage standards, documentation, quality, and performance
- Support process adherence by reinforcing customer-directed policy/procedure changes and ensuring accurate documentation and follow-through.
- Provide support to case support management by assisting with complex issue resolution, escalations, and case coverage decisions
- Manage daily workload and task list, prioritizing based on customer, business needs, and team needs; participate in all mandatory meetings
- All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from the authorized company representatives
- Other duties as assigned
You’ll Bring These Qualifications:
- U.S. Citizenship (a requirement for obtaining a Federal security clearance)
- Must possess and maintain a current favorably adjudicated T5 or T5R background investigation at all times
- Bachelor’s degree or equivalent work-related experience in conducting Federal background investigations and/or reviewing Federal background investigation reports of investigation
- Candidates must have at least 2 to 3 years of experience conducting/processing background investigations
- Must be able to multitask and be comfortable with fast paced environment handling both e-mail and telephone inquiries
- Must be available during core business hours.
- Excellent computer skills and proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
- Strong customer service skills
- Highly detail-oriented, excellent time management, organizational and administrative skills with the ability to prioritize and/or reprioritize daily tasks based on the needs of the customer, business, and/or your team; and remain flexible and receptive to changes resulting from customer or business needs
- Analytical and problem-solving skills with the ability to recognize patterns, trends and/or issues, identify key findings, determine conclusions, and communicate all relevant information
- Strong verbal and written communication skills to communicate with individuals by telephone, email, and face to face; ability to establish and promote a team-oriented work environment; and maintain an energetic positive-mind with the ability to foster relationships with and amongst your team and colleagues
- Impeccable work ethic, integrity, and “can-do” attitude with a sense of mission in support of national security
- Ability to pass a mandatory pre-employment drug test
- Ability to obtain and maintain a favorable U.S. Government security clearance
- Ability to work independently and as a part of a team
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$54,800-$115,000
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Originally posted on Himalayas