Staff Product Manager – IT Go-to-Market (Post Sales)

The IT Go-to-Market organization builds and operates the technology platforms that power Sales, Marketing, and Revenue Operations. These products enable scalable lead generation, pipeline management, deal execution, and revenue insights across the business.

As a Senior Product Manager on the IT Go-to-Market (GTM) team, you will own internal technology products that support critical GTM capabilities such as CRM platforms, lead-to-quote workflows, sales productivity tools, and marketing automation systems.

You will work closely with Sales, Marketing and RevOps teams to define product strategy, prioritize initiatives, and deliver solutions that improve seller productivity, accelerate deal execution, and enable data-driven decision-making.

We are looking to speak to candidates who are based in New York City for our hybrid working model.

Responsibilities

Domain Expertise

• Build AI-powered Customer Success and customer health platforms
• Define workflows for customer risk detection, prioritization, and proactive engagement
• Integrate Salesforce, telemetry, support, and analytics systems into unified experiences
• Drive automation for escalations, ticket creation, customer communications, and operational workflows
• Partner with CS teams to improve productivity, adoption, retention, and revenue outcomes
• Define requirements for AI agents, health scoring, and telemetry-driven insights
• Familiarity with the entire post sales motion  that involves Professional Services, Technical Support and Customer Success
• Deep understanding of  User Journey and Workflows for all of the post sales motions. Ideally led large transformations and built custom solutions to meet business needs

Product Strategy & Vision

• Define and communicate the product vision and roadmap for GTM technology platforms
• Translate business strategy and operational needs into scalable product capabilities
• Identify opportunities to improve seller productivity, marketing effectiveness, and revenue workflows through technology
• Align product strategy with enterprise architecture, security, and platform standards

Product Lifecycle Ownership

• Own the end-to-end lifecycle of GTM products from discovery and requirements through delivery and continuous improvement
• Develop clear product requirements (PRDs), define success metrics, and track product adoption and impact
• Use user feedback and data insights to refine priorities and improve the product experience

Stakeholder Engagement

• Partner with Sales, Marketing, RevOps, Finance, Security, and IT teams to understand pain points and identify opportunities
• Represent the voice of the user, ensuring solutions address real operational challenges
• Communicate priorities, trade-offs, timelines, and progress clearly to stakeholders and leadership
• Build strong partnerships with engineering teams, architects, and external vendors

Roadmap & Delivery

• Own and maintain the product backlog and roadmap, prioritizing work based on business impact and technical feasibility
• Collaborate closely with engineering teams in an Agile environment to plan and deliver product releases
• Balance new feature development with platform improvements and technical debt
• Ensure smooth product delivery by managing cross-team dependencies and aligning stakeholders

Adoption & Change Management

• Partner with enablement and change management teams to drive adoption of new GTM capabilities
• Communicate product changes and new features across impacted teams
• Monitor KPIs and support incident or problem management when issues arise

Requirements

• 10+ years of Product Management experience in enterprise SaaS or cloud platforms
• Strong domain expertise in Customer Success, Customer Support, or Post-Sales operations
• Experience building custom workflow applications, automation platforms, or AI-powered tools
• Deep knowledge of Salesforce CRM and customer lifecycle processes
• Experience working with telemetry, analytics, and customer health data
• Ability to partner effectively with engineering, operations, and business stakeholders
• Familiarity with AI-enabled GTM workflows or automation tools
• Experience using product metrics and analytics to guide decisions
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req. ID: 2273461345