Job Summary
Brink's, Incorporated is the premier providerofsecure logistics solutions, including transportation, ATM servicing, currency processing,and other value-added services to financial institutions, retailers,and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for aCustomer LoyaltyRepresentative. TheCustomer LoyaltyRepresentative is responsible for reducing customer churn and protecting recurring revenue by identifying at-risk customers, understanding drivers of dissatisfaction, and executing retention strategies that improve renewal and expansion outcomes. The position partnerscross-functionally with Sales, Customer Experience, and Revenue Management to analyze churn trends, design and run targeted interventions (e.g., save offers, lifecycle programs, proactive outreach, and adoption enablement), and improve customer experience across the full journey. Success is measured through improved retention metrics and reduce cancellations. The rolewill report directly to theCustomer Loyalty Manager.
Pay: $49,000- $61,000
Location: Work from Home US
Position Responsibilities•Support Business teams with customers who are at riskof churningwithBrinks.
•Drive results through calls and activities retaincustomers.
•Utilizestrategies to monitorand guide customer activity.
•Motivated todevelopskillsand build solid customer relationships at all levels withtheiraccounts.
•Save customersthroughproactive and reactiveapproaches.
•Take ownership of high-priority customer issues that exceed frontline support capabilities.
•Execute Corporate Pricing Initiatives.
- Understand customer needs and provide solutions to deliver fair customer outcomes.
•Working withinternal departmentsto ensure the customer does not leave Brink's
•Perform other duties as assigned ornecessary.
•Sales Skills, Leadership skills, Organizational skills, Internal Navigation, training experience, Negotiating skills.
Minimum Qualifications
•3yearsofcombinedcustomer service andsales experience
•Minimum of 3years’ experienceworking directly with customers or sales
•Minimum of 3 years working with Microsoft Office products
Preferred Qualifications
•Experience in banking-or transportation-related sales/customer service.
•Knowledge of decision-making process and workflow of financial institutions and commercial/retail markets with a small to mid-sized market focus
•Successful experience in decision-making positions in a company that falls within targetedmarkets.
•Demonstrated negotiation, customer service, planning,and presentationskills.
•Advanced communication skills, both written and verbal
•Bachelor's or advanced degree in Sales, Marketing,or Business
Professional Skills:
•Ability to articulate competitive differentiation.
•Excellent interpersonal and communication skills
•Excellent organizational skills
•Strong consultative, analytical,and problem-solving skills
•Ability to effectively handle multiple projects and tasks simultaneously.
Suppose you have the background and integrity we require and are looking for a challenging opportunity. In that case, we hope you will consider employment with Brink's U.S. We provide a competitive salaryandmedical, dental, vision,and life insurance plans. In addition, we offer a 401(k) plan withacompany match. If you are interested and meet the requirements for this position, please apply.
What’s Next?
Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.
Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.