We are seeking a dynamic Contact Center Manager to drive sales through effective phone communication and ensure a seamless, positive patient experience at GenePlanet, a leading EU-based biotech company.
Requirements
- Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests
- Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey
- Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy
- Monitor and analyze contact center performance, identifying opportunities for optimization
- Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement
- Communicate key market information to the marketing team to inform strategic decisions
Benefits
- Competitive salary
- Performance-based bonuses
- Opportunities for professional growth and development
- Dynamic and supportive work environment
- International work environment
Originally posted on Himalayas