Cengage Group
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At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please seehttps://www.cengagegroup.com/about/inclusion-and-belonging/.
Cengage’s Higher Education business supports learning and student success by providing materials and digital solutions to educators and students across higher education and vocational learning programs. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.
This is a 12-month temporary position developed to cover a period of maternity leave within the existing team. The position is fully remote and can be based anywhere in the United Kingdom, although the territory covered is the North of England.
As aCustomer Success Specialist, you will be a key contributor to that mission. In this customer-facing role, you will serve as a trusted advisor to educators, librarians, and institutional partners throughout the customer lifecycle. You will play a vital role in post-sale engagement demonstrating the value of our digital learning platforms, leading onboarding and training sessions, and ensuring long-term customer satisfaction and success. Working closely with Sales, you’ll align customer success activities with business goals to drive digital adoption and deepen engagement across our platforms.
This role blends training, customer success, and academic engagement, and requires strong communication skills, deep product knowledge, and a passion for delivering outstanding customer experiences.
Ideal candidates are collaborative, meticulous professionals who thrive in a fast-paced, evolving environment. You’ll support scalable success frameworks, monitor customer health metrics, and implement proactive engagement strategies to reduce churn and increase satisfaction. You’ll also work cross-functionally with Sales, Marketing, Product, and Technical Support teams to ensure a seamless and impactful customer journey.
Customer Onboarding & Training
Customer Engagement & Success
Cross-Functional Collaboration
Pre-Sales Support
Analytics & Reporting
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us ataccommodations.ta@cengage.com.
Originally posted on Himalayas