AI Capability & Certification Lead
(AI-First Workforce & Automation Focus)
Seamless Assist is building an AI-native workforce.
We help businesses scale through high-performing virtual assistants — and we believe the future of work belongs to operators who can use AI and automation to solve problems, streamline systems, and create leverage.
We are evolving from a traditional VA agency into an AI-powered workforce company. To lead this transformation, we are hiring an AI Capability & Certification Lead.
This is not a traditional training role.
This is a zero-to-one systems-building role focused on defining AI standards, embedding automation into workflows, and creating a certification framework that strengthens our competitive moat.
The 6-Month Mission
Design and launch an internal AI certification program that:
- Defines clear AI competency levels (Beginner Intermediate Advanced)
- Establishes measurable, output-driven standards
- Integrates AI and automation into real client workflows
- Influences hiring criteria and workforce expectations
- Creates a clear roadmap for monetization and premium positioning
Success in 6 months means:
- A structured certification framework is built
- At least one internal pilot cohort is completed
- AI standards are integrated into onboarding and evaluation
- A monetization pathway is clearly defined
What You Will Own
1. AI Capability & Automation System Design
- Define what practical AI proficiency looks like in real business tasks.
- Design AI-first workflows that integrate automation tools (Zapier, Make, CRM automations, task automation platforms, etc.).
- Identify repetitive processes that can be streamlined using AI and automation.
- Build structured frameworks that combine AI usage with workflow efficiency.
- Create evaluation systems that measure productivity improvements and quality gains.
2. Certification & Workforce Development
- Develop competency levels tied to real client scenarios.
- Design applied assessments (not theory quizzes).
- Create structured learning pathways that build independent problem-solvers.
- Embed certification standards into onboarding and performance reviews.
- Align hiring criteria with AI capability expectations.
3. Operational Integration
- Work with operations and account management teams to integrate AI workflows.
- Improve output quality, speed, and consistency through automation.
- Build simple dashboards to track adoption and measurable impact.
- Identify friction points and continuously iterate the system.
4. Strategic & Commercial Impact
- Design the certification program with commercial potential in mind.
- Identify how AI-certified VAs can create pricing leverage.
- Contribute to AI-enhanced service tiers.
- Outline monetization opportunities for certification and AI capability.
Who This Role Is For
This role is ideal for someone who:
- Thinks in systems and process flows.
- Has built programs or operational frameworks from scratch.
- Has used AI tools to improve real business workflows.
- Has hands-on experience with automation tools (no-code or low-code).
- Is comfortable working in ambiguity and building from zero.
- Cares about measurable impact, not just ideas.
You are likely:
- An operations manager, product associate, systems builder, or automation-focused generalist.
- Someone who experiments with AI beyond surface-level prompting.
- Motivated to build something meaningful and scalable.
- Interested in shaping how AI transforms workforce capability.
What This Role Is Not
This is not:
- A corporate training facilitator role.
- A slide-deck presentation position.
- A compliance or checklist-driven education job.
- A pure software development role.
We are not looking for a coder building backend systems.
We are looking for someone who can maximize leverage from existing AI and automation tools and design structured capability around them.
Required Experience
- 2+ years in operations, product, program design, automation, or workforce development.
- Hands-on experience applying AI tools in real business environments.
- Experience designing structured processes, frameworks, or internal systems.
- Familiarity with automation tools (Zapier, Make, CRM automations, Notion workflows, etc.).
- Strong written communication and structured thinking.
Preferred Experience
- Startup or zero-to-one program-building experience.
- Experience designing certification or competency systems.
- Experience working with remote or distributed teams.
- Experience in India, Latin America, or Eastern Europe serving global clients.
Compensation
- Competitive salary aligned with India / Latin America / Eastern Europe markets.
- Performance-based milestone incentives tied to:
- Monetization roadmap milestones
Why This Role Matters
This hire will define the standard for what an AI-enabled virtual assistant looks like.
You wont just educate a team.
You will design the AI capability system that becomes the new operational foundation of Seamless Assist — and a long-term competitive advantage.
Originally posted on Himalayas