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YOU MUST BE ABLE TO WORK 8a - 5p (PST)
Depending on your skills you will be interviewed for either Maintenance Coordinator or Maintenance Supervisor. If you do not have Supervisory experience, you will not be interviewed for Supervisor.
This role will tap into both Spanish and English backgrounds as you speak with tenants, vendors, business owners, and founders using email, text, and phone. Creating and managing project dashboards with appropriate updates and notes is done daily so you must be a rockstar organizer to get the most accomplished in your day. Last but not least, this role requires someone who is proactive, excited about leading a team, and wants to be a part of something special in building out a company!
A minimum of 3 years in a customer-facing role, utilizing multitasking skills with a minimum of 1 year in a supervisory role.
Full Proficiency in AppFolio. Working knowledge of Buildium is helpful. Knowledge of Project Management software (such as ClickUp, Asana, Monday.com, and Microsoft Project, etc) is a plus.
Takes initiative, leads projects from start to finish, and solves problems on their own.
Responsible for completing projects from start to finish, solving problems on their own, and making recommendations for improvement to leadership.
This person is the final internal decision-maker before founders
This person is accountable for client confidence during maintenance issues
Will lead daily SCRUM meeting with the MX Team.
Will provide Monthly reports on Maintenance for each client to be sent to Clients
Will lead weekly meeting with Founders reporting on the activities within MX.
Formal 1:1 ownership with all Maintenance Coordinators or Team supporting Maintenance.
Will understand each of our Clients’ Maintenance needs and ensure the SOPs are followed.
Will conduct daily spot checks on all clients’ MX activity.
Accountability for MX team performance metrics.
Ability to have both professional and friendly interactions, build good relationships, work well with others, and be a strong listener.
Managing existing dashboards, and creating new ones, for projects in Google Sheets, ClickUp, etc.
Coordinating and managing work orders with vendors and tenants.
Comfortable using new technology software and a strong ability to learn different technology platforms.
Update the status of repairs in Property Management Software.
Answer all emails and acknowledge requests within 24 hours.
Take initiative to problem solve when needed.
Assist in training and onboarding new team members.
Ability to have performance discussions with team members.
Able to communicate Ownership’s vision and directives to team members.
Comfortable suggesting ideas, suggestions, and comments to Ownership.
Previous Property Management experience is required
C1/C2 proficiency in English is required.
Originally posted on Himalayas