We are looking for a Customer Success Manager to join our team. You will be responsible for owning a portfolio of 25-40 accounts across our digital health and mid-market segment. You will need to have commercial confidence, adaptability, and technical curiosity. You should have 3-6 years of experience in customer success and have worked at an early-stage company. Salary is $110,000 - $140,000 + equity. Location is fully remote (EST timezone required).
Requirements
- Own a portfolio of 25-40 accounts across our digital health and mid-market segment
- Run onboarding for new customers and get them to their first meaningful milestone as quickly as possible
- Conduct quarterly business reviews that are actually useful
- Proactively identify upsell and cross-sell opportunities and work with our sales team to close them
- Build a real pulse on account health - usage data, engagement signals, renewal risk - and get ahead of problems before they become urgent
- Be the voice of your customers internally
- Help define what great CS looks like for wearable and digital health customers
- Bring a point of view on how AI tools can make CS work faster and smarter
Benefits
- Generous early stage options
- Regular in-person offsites
- Monthly learning budget of $300
- Flexible, remote-first working
- Monthly budget of $150 to use towards a coworking space
- 25 days off a year + national holidays
- Healthcare coverage depending on location
Originally posted on Himalayas