Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Facilitates client intake and walk-in needs by capturing demographic, insurance and other pertinent information and entering it into the electronic health record. The Call Center Agent will serve as the first point of access with Centerstone services, ensuring that each individual is met with compentent and compassionate care needed in facilitating effective intervention and referral. Will provide knowledge of all Centerstone services and resources.

ESSENTIAL DUTIES & RESPONSIBILITIES

Addresses all calls, related to Medication Follow-Up Appointments, etc., in a courteous and professional manner.
Provides outstanding client service to all individuals, demonstrating high-level customer service skills and professional etiquette.
Effectively and efficiently obtains all information (i.e., demographic and clinical information) for accurate documentation in the electronic database.
Notifies management staff when an authorization is needed to be obtained prior to service being provided.
Promotes a departmental culture of cooperation and collaboration with other Centerstone departments, community agencies, hospitals, mental health consumers, and the public at large.
Attends team meetings, in-service training, and other quality assurance training as assigned.
Meets ethical and clinical standards in compliance with all accreditations.

KNOWLEDGE, SKILLS & ABILITIES

Effectively communicate via written, verbal, in person and virtual methods.
Timely and accurate data entry.
Outstanding customer service skills.
Familiarity with HIPAA related rules and regulations.
Active listening skills.

QUALIFICATIONS

Education Level

High School Diploma or GED required.

Years of Experience

One to three years of administrative experience preferred.

Required Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Task Percentage of Time/Frequency

Standing - 20%

Sitting - 80%

Squatting - occasional

Driving - occasional

Kneeling - occasional

Lifting - occasional

Bending - occasional

Time Type:

Full time
Pay Range:
$13.60--$19.05
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
Medical, dental, and vision health coverage
Flexible Spending and Health Savings Accounts
403b retirement plan with company match
Paid time off and ten paid holidays
AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
Employee Resource Groups
Continuing education opportunities
Employee Assistance Program
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Originally posted on Himalayas

Call Center Agent

Job Description