This is a remote position.
Who we are
We operate at the intersection of creativity, technology, and growth — helping brands navigate and shape the digital landscape. With a global footprint and a multidisciplinary team, we combine strategy, creative, and data to deliver meaningful impact across markets.
We’re more than a traditional agency. We partner with clients to drive growth, build communities, and create work that connects. Our culture is collaborative, fast-paced, and built on diverse perspectives.
What you’ll do
The Community Manager is the voice and advocate for brands across social media platforms. This role requires a highly motivated, digitally savvy individual with a strong understanding of online communities and excellent communication skills.
You’ll be responsible for developing and executing social media strategies, managing communities, driving engagement, and protecting brand reputation across platforms.
Strategy & Planning- Develop and implement social media strategies aligned with brand objectives and guidelines
- Conduct social listening and competitor analysis to inform strategy
- Define and track key performance indicators (KPIs)
- Stay up to date with platform updates, algorithms, and advertising policies
Content Creation & Curation- Create engaging, platform-specific content (copy, visuals, video) that drives interaction and growth
- Curate relevant third-party content to add value to the community
- Manage content calendars and ensure consistent, timely publishing
Community Management & Engagement- Manage and moderate communities across platforms
- Respond to comments, messages, and feedback promptly and professionally
- Foster a positive, inclusive, and active community environment
- Proactively engage with users and build relationships
- Identify and nurture brand advocates and influencers
Reporting & Analysis- Track and analyse performance metrics to assess campaign effectiveness
- Compile regular reports with key insights and recommendations
- Use data to continuously optimise content and engagement strategies
Collaboration & Communication- Work closely with internal teams (creative, strategy, analytics) to execute campaigns
- Participate in client meetings, providing social insights and recommendations
- Communicate clearly with stakeholders on performance and strategy
Reputation Management- Monitor brand mentions and sentiment across platforms
- Identify and manage potential reputation risks proactively
- Respond to negative feedback in a professional and constructive manner
Requirements
What you’ll need- 2+ years’ experience managing social media communities for brands (agency experience preferred)
- Proven track record executing successful social media campaigns
- Strong written and verbal communication skills with a clear understanding of tone and voice
- Deep knowledge of platforms (Facebook, Instagram, X, LinkedIn, TikTok, YouTube)
- Experience with social media management, listening, and analytics tools
- Understanding of paid social and campaign management
- Strong organisational and time management skills
- Ability to work independently and within a team
- Creative mindset with a passion for digital and social media
- Fluency in English; additional South African languages are advantageous
Originally posted on Himalayas