LOCATION: We are open to hiring candidates across the USA.

We are currently seeking an exceptional and motivated Solution Architect to join our dynamic presales team. As a Solution Architect, you will play a pivotal role in driving the growth and success of our organization by leveraging your technical expertise to enhance our business scalability. In this position, you will be a guiding technical force, equipped with a profound understanding of the Moveworks platform.

Your efforts will be directed towards spearheading impactful initiatives that drive growth across the business, while also identifying opportunities to disseminate your insights across the presales team.

Your role will encompass crafting customized solutions, developing compelling proof-of-concepts, creating in-depth presentation materials, and leading cross-functional projects aimed at securing enterprise-level clients. If you possess a strong technical background, enjoy scaling impact through the enablement of others, and have a fervent enthusiasm for tackling our most ambitious strategic challenges, then this is a unique opportunity to be at the forefront of the Conversational AI landscape.

What you’ll do:

Collaborate closely with the sales and presales engineering teams to provide unwavering support for strategic initiatives.

Leverage your technical expertise to build innovative solutions to solve our customers' business problems.

Collaborate directly with architects, developers, administrators, and other technical points of contacts at our customers to achieve a technical win.

Conduct interactive workshops with customers to identify existing issues and propose well-crafted solutions for future enhancements.

Lead the coordination of proof-of-concepts with strategic customers, ensuring precise identification of requirements and successful delivery on their success criteria.

Develop comprehensive materials that empower the presales team to operate more efficiently and effectively, fostering reusability and knowledge sharing.

Establish yourself as the go-to subject matter expert on a specific topic within the presales organization, driving knowledge and expertise to new heights.

To be successful in this role you have:

Seasoned professional with 10+ years of hands-on experience in pre-sales customer-facing technical roles (post sales experience nice to have).
Proven track record of providing exceptional support to large enterprises with a workforce of over 20,000 employees, delivering impactful solutions.
Adept at identifying areas for improvement and scaling operations across presales organizations to maximize efficiency and effectiveness.
Innovative mindset with a genuine passion for crafting cutting-edge technical solutions that push the boundaries of what's possible.
Demonstrated expertise in successfully delivering proof-of-concepts, showcasing the practical application of technical solutions.
Experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs.
Highly skilled in utilizing REST APIs and adept at reading documentation to effectively query new endpoints and drive integrations.
Proficient in a diverse range of programming languages in order to support a wide range of integration conversations (examples include Python, Java, Javascript, and/or scripting languages like Powershell or Bash).
Familiarity with both Linux and Windows environments in order to address on-premise installations, complemented by experience with command-line tools.
Bachelor’s degree in Computer Science, Engineering, or a related technical field
Exemplary presentation and communication skills, capable of conveying complex technical concepts with clarity and confidence.
Proven ability to lead and drive large-scale cross-functional projects, ensuring seamless collaboration and successful project outcomes.
Effective at communicating deep technical insights to a diverse audience, ranging from developers and administrators to senior executives.
Enthusiastic about understanding customers' unique use cases, identifying gaps, and tenaciously resolving issues, regardless of complexity.
Comfortable and articulate in discussions with both technical professionals and senior leadership, adapting communication to suit the audience.
Added benefit if experienced with Conversational AI technologies.
Bachelor’s degree in Computer Science, Engineering, or a related technical field

For positions in this location, we offer a base pay of $168,750 - $278,475, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s standard-setting workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Originally posted on Himalayas

Sr Advisory Solution Architect- Moveworks

Job Description