Programs and Business Operations Lead

The Community you will join:

Our Global Markets Business Operations team is growing. Our goal is to accelerate growth in our managed countries and support the development of local country plans across different functions. We are working closely with marketing, growth marketing, product, comms, supply, policy teams at both central and local level to streamline operations and drive impact for the countries locally. 

The difference you will make:

We are looking at someone that will build and orchestrate our levers operations for the global markets countries. This is a new central capability we are building that will work closely with growth marketing, marketing, finance and product. This person will identify, pilot, and build playbooks that can be implemented to capture growth in the different countries. 

For 2026 we are focusing on building and operating two new programs

• Local demand growth levers: partner with growth marketing teams, partnerships, supply and product to pilot and scale new local demand levers such as guest incentives, host funded promotion, merchandising, engagement CRM, and local partnerships. This will require working closely with central and local teams, piloting new creative approaches before building the infrastructure to operate at scale in more than 14 countries.
• Local Marketing: partner with central marketing operations and creative teams to support the local implementation, measurement, and scale of the new local marketing approach deployed in 14 countries in 2026.

Beyond building these new capabilities, we expect this person to support the development of annual country plans and central Global Markets strategy, including executive presentations.  This role requires expertise in operations, marketplace dynamics, marketing channels and implementation, as well as a good understanding of the supply dynamics.

A typical day: 

• Track implementation and impact of current playbook of levers
• Identify new opportunities for developing or adapting levers in a country (e.g. Brazil, France), and develop a plan for it
• Understand how central growth marketing, marketing, product plans can benefit local countries and what is the path to build levers
• Look at business performance by country, and overall tracking of country plans or global markets OKR 

Your expertise: 

• 12+ years in scaling business through demand, business operations and supply
• Ability to prioritize quickly and go deep on execution of new initiatives
• Analytics behaviours from running the analysis to proposing path for implementation
• Leadership and ability to influence other stakeholders
• Min 3 days at the office

Your Location:

Due to the nature of this position, the successful applicant will need to be based in San Francisco, CA or broader Bay Area to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.