Integrated Support Service Specialist Intern - German speaking

Job Title: Integrated Support Service Specialist Intern - German speaking

Job Location: Budapest, Pest, Hungary

Job Location Type: Remote

Job Contract Type: Part-time

Job Seniority Level:

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

In this role, you will maintain and support the daily activities of the Integrated Support Team with wide process knowledge and cross-functional collaboration. Interns in this role are expected to offer a high level of customer service as the first point of contact for internal customers and maintain a close collaboration with the second level and other teams to ensure efficient and timely service delivery. You will be responsible for providing customer service support to Roche affiliates in relation to the SAP S4/Hana ERP system. You will follow the instructions in a timely manner of the Cluster Section Lead regarding the daily work.

• Providing timely support, guidance and high level of customer service to internal customers regarding incoming queries about the ERP system in order to ensure timely resolution and customer satisfaction
• Acting as the entry level and first point of contact for the end users and providing end to end support to them in alignment with the global framework
• Providing end user support via hotline and ensuring business continuity in written format as well (ticketing, chat)
• Staying curious, open-minded and always willing to learn more

What you can bring to our team:

• Ongoing university studies in Hungarian University
• Available for 25-30 hours per week
• You have an excellent command of English and German and outstanding communication skills
• You have a customer oriented mind-set and you are creative, enthusiastic, pro-active and open to taking over new tasks
• You are willing to learn and develop and you are open for further career opportunities within Roche
• It is an advantage if you have experience in a shared service environment, preferably customer service area
• You are organized, detail-oriented, self-motivated, with the ability to easily transition between multiple tasks and problem solve thoughtfully
• You are a strong team player with ability to work in a virtual team environment
• Ability to work across multi-cultural regions as part of a global team in a changing environment

Why you should join us:

• Wide range of training & learning opportunities
• Great, people-focused company culture
• Social event opportunities

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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Originally posted on Himalayas