Operations Administrator

This is a remote position.

The Role: Master of the Adventure Universe

Forget the dry job title. You aren't just an administrator; you are the architect of legendary experiences. You're the wizard behind the curtain, the supply line to the front line, and the reason Southwest Adventure Tours performs with absolute magic.

This isn't about sitting at a desk and punching keys on a keyboard. You are the high-stakes navigator ensuring our guests never just "visit" the park; they conquer it. Without your drive for organization amidst the chaos, our world stops spinning. You bring the guest experience to life by securing the dreams our guides deliver.

As our in-house magician, you'll orchestrate seamless logistics with vendors and suppliers to ensure every "booked" tour becomes a "brilliantly executed" masterpiece.

The Mission

Southwest Adventure Tours' highest mission is to provide guests with the opportunity to build lasting memories by creating exceptional experiences that will touch their hearts, minds, and souls. We create tours and adventures that enliven the senses, instill well-being, and fulfill even the unexpressed wishes and needs of our guests.

Your mission—should you choose to accept it—is to be the vanguard that secures the path for our intrepid adventurers. You'll utilize your attention to detail, your quickness and computer prowess, and your talent to navigate the wilds of the Internet, and by doing your job correctly, the guests never even know you exist. But we do. Yes, we do.

Key Responsibilities

• Deliver the Legendary: You are the ultimate fixer. You ensure every guest has a sanctuary to recharge after exploring grand landscapes. From securing world-class accommodations to orchestrating the logistics that nourish and entertain, you transform "logistics" into "lifelong memories."
• Masterminding Logistics:You take complex itineraries filled with bucket-list adventures and assemble them like a high-stakes puzzle. With an eye for detail and a flair for execution, you turn logistical planning into an art form, ensuring every piece clicks into place for a seamless guest experience.
• Financial Wizardry: You're as sharp with numbers as you are with strategy. You proactively manage budgets, negotiate with vendors like a pro, and ensure every custom tour is delivered flawlessly without breaking the bank. Excellence isn't a goal; it's your standard.
• Operational Precision:You don't just "manage" departures; you perform surgical-grade optimization on every trip. You anticipate the friction points and smooth them out long before the guest even arrives, ensuring every product shines with perfection.

What Success Looks Like

Success isn't just checking boxes; it's orchestrating perfection. When you've mastered this role, you've transformed operational chaos into a finely tuned engine that purrs. You've become the unseen force behind our biggest wins; where logistics happen in the shadows, finances stay razor-sharp, and the guides have to deliver the extraordinary because you arranged it that way. Success is when every guest journey is flawless, every detail is bulletproof, and the adventure never skips a beat because you were three steps ahead, owning every outcome.

Key Competencies

• Proactive Strategy: You anticipate challenges before they emerge, shifting from reactive problem-solving to pre-emptive strategic alignment. You map out the entire guest journey to eliminate friction before it starts.
• Dynamic Composure:You maintain absolute clarity and focus when variables shift. When schedules demand immediate pivots, you provide the stability that keeps operations running smoothly and decisively.
• Rigorous Quality Control: You possess an unwavering commitment to excellence, ensuring every touchpoint—from safety protocols to guest comfort—meets the highest possible standards. You don’t just monitor; you elevate.
• Process Optimization: You treat workflows like precision engineering projects. You identify inefficiencies and build streamlined, high-output systems that turn complex operations into predictable, high-value outcomes.
• Total Accountability: You manage company resources, budgets, and outcomes with the care of a primary stakeholder. You take full ownership of the integrity of our assets and the reliability of our service, ensuring our mission is delivered without compromise.

Work Environment

Our command center is located in Cedar City, UT, and we'd love to have you on the front lines here, collaborating with the team and soaking in the energy of our home base. That said, we recognize that operational excellence isn't geography-dependent. While a local presence is our top preference, we are open to the right candidate working remotely, provided you can maintain the same high-octane standard of operational perfection from anywhere. Whether you're syncing up from our Cedar City HQ or orchestrating from afar, you'll be at the heart of our mission, turning logistics into legendary experiences.

Ready to Orchestrate the Adventure?

Think you have the grit to turn operational chaos into a legendary masterpiece? We aren't looking for paper-pushers; we're looking for the wizard who ensures every detail lands perfectly. If you're ready to anchor the adventure from behind the scenes, don't wait! Apply today. Your next great adventure starts here.

Requirements

Strong candidates often come from:

• Tour Operations (obviously)
• The Travel Industry
• Hospitality
• Event Planning
• Project Coordination/Management (but don't get cocky; this isn't like anything you've experienced)
• Logistics
• Transportation
• Destination Management
• Customer Success
• Operations Administration

Bonus points if you've worked with:

• Adventure Office
• Softrip
• Zoho One apps
• Basecamp
• CRM systems
• Reservation software
• Project management platforms

Even more bonus points if you've:

• Negotiated rates with suppliers and vendors
• We don't have to teach you how to use a computer
• The Internet doesn't scare you
• You've no problem making and answering phone calls
• You like to smile
• You've got a great sense of humor​

Benefits

Compensation & Benefits

• Annual bonus
• Unlimited PTO (based on work needs and team support)
• Option to participate in a health share plan, including optical and dental
• Travel
• Working with amazing people
• A fast-paced environment that keeps you busy

The best Operations Administrators are the kind of people who make impossible things look easy. They're organized when others are scattered, calm when others are stressed, and prepared when others are reacting. If you've ever looked at a complicated situation and thought, "Give me ten minutes and a spreadsheet. I'll figure it out," we should probably talk.

Originally posted on Himalayas