The Service Asset Manager is responsible for driving lifecycle planning, modernization strategy, and long-term value growth of the company’s installed base of intralogistics automation systems. This role serves as the central owner of asset data, lifecycle intelligence, and modernization planning, working cross-functionally with Service Directors, Service Operations, and Sales to ensure customers’ systems remain reliable, up-to-date, and aligned with evolving operational needs.
The position plays a critical role in transforming installed base data into actionable service strategies, enabling proactive lifecycle management, modernization opportunities, and sustainable service revenue growth.
Primary Objectives:
- Drive effective lifecycle planning for customer assets across the installed base
- Enable installed base growth through modernization, upgrades, and replacement strategies
- Ensure accurate, comprehensive visibility of assets and lifecycle status across the service organization
Key Responsibilities:
Asset & Lifecycle Management
- Maintain and govern the asset registry and lifecycle database for all customer systems and equipment
- Ensure asset data accuracy, completeness, and ongoing updates across the installed base
- Define and manage asset lifecycle stages, including commissioning, maturity, obsolescence, and end-of-life
Lifecycle Planning & Modernization Strategy
- Develop multi-year lifecycle, modernization, and replacement plans for customer systems
- Identify aging, obsolete, or high-risk assets and propose mitigation or upgrade strategies
- Partner with technical and service teams to define standard modernization and upgrade offerings
Installed Base Growth
- Support the growth of service and modernization revenue by identifying opportunities within the installed base
- Collaborate with Sales and Service Directors to align lifecycle plans with commercial strategies
- Provide lifecycle insights and asset intelligence to support customer proposals and business cases
Cross-Functional Coordination
- Work closely with Service Directors to align asset strategies with regional and customer-specific service plans
- Coordinate with the Service Operations Manager to ensure lifecycle strategies are operationally feasible
- Partner with Sales to support customer engagement, forecasting, and pipeline development related to modernization and replacement
Reporting & Analytics
- Develop dashboards and reports related to asset health, lifecycle status, and modernization pipeline
- Track KPIs related to installed base coverage, lifecycle risk, and upgrade penetration
- Provide regular updates and recommendations to the Senior Service Manager
Compensation range: $120,000.00 - $130,000.00 Annually
The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.
Required Qualifications
- Bachelor’s degree in Engineering, Supply Chain, Business, or a related field (or equivalent experience).
- 7+ years of experience in asset management, lifecycle management, obsolescence management and installed base management service management, within industrial automation, intralogistics, or related industries
- Strong understanding of long-life industrial systems and service-based business models
- Experience working with asset databases, CMMS, ERP, or service management tools
Preferred Qualifications
- Experience in intralogistics automation (AS/RS, conveyors, sortation, AGVs/AMRs, warehouse control systems)
- Familiarity with modernization and retrofit strategies for industrial automation systems
- Experience supporting service sales or installed base development initiatives
- Knowledge of lifecycle cost analysis and asset risk assessment
Key Skills & Competencies
- Strong analytical and data management skills
- Ability to translate technical asset data into actionable business strategies
- Excellent cross-functional collaboration and communication skills
- Customer-focused mindset with a proactive, long-term view of asset performance
- Comfortable working independently in a remote environment
BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees.
- Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
- 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
- Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
- Ancillary Insurances: Including vision, accident, and critical illness insurance.
- Generous Paid Time Off: Achieve the optimal work-life balance.
- Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
- Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are pd of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!
Originally posted on Himalayas