Customer Solutions Specialist

Description

Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.

Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.

As a Customer Solutions Specialist you will be a Silverfort product expert, applying your knowledge of identity and security to drive successful deployments with our Enterprise and Strategic customers. You will collaborate with cross functional teams to understand and achieve customer use cases, ensuring they receive business value from the Silverfort platform. You will work closely with Success, Support, and R&D teams to improve our product and technical processes.

Responsibilities

• Understand customer identity and security environment, goals, and use cases to design Silverfort architectures that meet their needs
• Guide Enterprise and Strategic customer teams deploying Silverfort, supplying technical guidance and sharing best practices to achieve successful outcomes
• Partner with Customer Success Managers, serving as their technical counterpart, to understand and drive adoption of customer use cases
• Review customer architectures to ensure continued value and make recommendations as Silverfort releases new features and functionality
• Deliver customer enablement through various training and engagement sessions
• Advocate for your customers by navigating complex issues alongside the Engineering, Product and Sales teams
• Understand the customer’s organization, business priorities, and desired outcomes; apply your knowledge of Silverfort, identity, and security to achieve these use cases
• Become an expert on Silverfort to guide customers through successful deployments in their environments

Requirements

• 4+ years of relevant experience in Post Sales / Customer Success / Solution Architecture in the identity or security space
• Strong understanding of Microsoft identity and access technologies, including Active Directory, Azure Active Directory, NTLM and Kerberos
• Experience with modern federated identity and multi-factor authentication solutions such as Okta, Ping Identity, Duo Security
• Proven knowledge in networking and Information Security and experience working with AI Security and/or Cloud Security solutions
• Hands-on experience working with Windows and Linux and deploying virtual machines in VMware, AWS or Azure
• Team player and relationship builder. Strong interpersonal skills allowing you to build trusting relationships with customers and colleagues
• Exceptional multitasking and organization skills. Comfortable prioritizing and managing between multiple projects/customer situations simultaneously
• Willingness to travel up to 25% of the time
• High level English - a must, additional languages - strong advantage

Originally posted on Himalayas