AEM Support Engineer (Toronto, ON, CA)

Req ID:364513

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a AEM Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada (CA).

We are currently seeking an AEM Support Engineer to join our team in Toronto, ON (remote).

In this Support Engineer role, provide technical support for Adobe Experience Manager (AEM) Sites and Assets, ensuring stability, performance, and seamless content delivery across enterprise digital platforms. The role includes troubleshooting, platform maintenance, performance tuning, environment support, dispatcher configuration, and collaboration with development and infrastructure teams to ensure a high‑availability AEM environment.

• Diagnose and resolve AEM issues related to authoring, publishing, workflows, replication, dispatcher, and integrations.
• Manage incidents via ITSM tools such as ServiceNow/Remedy and follow structured resolution processes.
• Monitor AEM system health, logs, CPU/memory usage, dispatcher caching, and system performance.
• Troubleshoot performance bottlenecks across AEM Author, Publish, Dispatcher, and CDN layers.
• Optimize dispatcher rules (caching, filters, rewrites) and perform performance tuning.
• Support AEM administration tasks including user/permission management, audit logs, repository checks, and OSGi configurations.
• Execute deployments, manage pipelines, and support Cloud Manager activities for cloud-based AEM setups.
• Perform maintenance tasks such as indexing, compaction, backups, and environment validation.
• Troubleshoot and support integrations with Adobe Analytics, Adobe Target, and other third‑party platforms.
• Assist AEM developers with debugging issues in components, templates, servlets, OSGi services, and workflows.
• Support deployments for customized AEM components and code packages.
• Provide technical assistance to content authors, marketers, and business teams using AEM Sites/Assets.
• Conduct user training and create documentation, knowledge articles, and runbooks.
• Collaborate with cross‑functional teams (DevOps, QA, Cloud Operations, AEM Developers) on issue prevention and system improvements.

Qualifications

• 8+ years of hands-on experience with AEM 6.5+ or AEM as a Cloud Service, including Sites and Assets.
• 8+ years of strong knowledge of Java, Sling, OSGi, HTL (Sightly), JCR repository structure.
• 8+ years of hands-on experience with AEM Dispatcher, Apache HTTPD, caching, load balancing, and CDN integration.
• 8+ years of hands-on experience with front-end technologies (HTML5, CSS, JavaScript) for UI troubleshooting.
• 8+ years of hands-on experience with DevOps/CI-CD tools: Git, Jenkins, Maven, Cloud Manager.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Originally posted on Himalayas