Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. We came out of Y Combinator in 2015, have grown to 1,000+ remote workers, and are backed by Sequoia Capital with over $30M in funding.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
Know more about our Team via Magic's Careers Page
Why does this role exist
As Magic grows, our clients depend on their virtual assistants to run smoothly — and those assistants need someone in their corner. You're that person. As an Account Relationship Lead (internally Account Lead), you're the bridge between our clients and their EA teams, making sure both sides thrive. When your assistants excel, clients stay. When clients stay, Magic grows. This role exists because great EAs don't just need a manager — they need a coach who leads from the front, solves problems before they escalate, and builds the kind of team environment where people do their best work.
Our Hiring Process
Application + Pre-Qualifying Questions
Interview with Talent Team (45 min)
24-Hour Reflection Period — we ask you to seriously consider if this is the right time and opportunity for you
Final Interview with Operations Team
Background Check + Vetting
Job Offer
2-Week Training Program
What Winning Looks Like
You manage 15–20 EAs and your clients consistently report strong satisfaction scores with low escalations
You catch performance issues before clients raise them — you already saw it coming and acted
Your team members grow because you create development plans and actually follow through
You handle difficult conversations with assistants and clients professionally and without delay
You adapt to feedback immediately and don't repeat the same mistakes
You keep clean, updated records on performance, client feedback, and team metrics at all times
You don't wait for direction — you identify the problem, own it, and fix it
Who This Role Is NOT For
You're currently freelancing as a VA/EA and plan to keep those clients — exclusivity is non-negotiable
You mention 0–2 tools when asked about your tech stack — this role runs on 6+ platforms daily
You need perfect instructions before you take action
You've never completed anything with strict attendance or performance requirements
You can't commit to the overnight shift (9 PM – 6 AM, Monday–Friday)
You have major life events — weddings, moves, travel — during the 2-week training period
You see feedback as personal criticism rather than coaching
You need more than 4 weeks to transition your current commitments
You have less than 2 years of hands-on VA or EA experience with international clients
Your Day-to-Day Impact:
Leadership Team Development
Manage 15–20 virtual assistants across multiple clients simultaneously
Run daily stand-ups and coach EAs in real-time when issues arise
Build and execute personalized development plans for each team member
Track performance metrics including response times, client satisfaction, and quality scores
Jump in hands-on when clients need immediate support — you're a player-coach, not just a manager
Client Success Management
Lead video calls with international clients (US, Australia) daily
Partner with clients to optimize EA workflows and stay ahead of their evolving needs
Manage smooth transitions during team changes, EA replacements, and client handovers (edited)
Develop and maintain SOPs for key EA functions
Operations Tools
Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse daily
Support client onboarding calls as needed and follow the handover SOP when accounts transition to a new AL (added)
Flag billing discrepancies and relay client billing questions to the billing team — you coordinate, not calculate (added)
Maintain clean, accurate records on all team and client activity
Use technology proactively to solve problems and stay organized
Scope note: Billing invoice calculations and elevated complexity accounts are supported by your AOM and the billing team. You're the first point of contact and coordinator — not the resolver.
What Makes You a Perfect Fit:
What You Bring
2+ years of hands-on VA or EA experience with international clients (US/AU preferred)
1+ years of client success, B2B relationship management, and team coordination experience
Comfortable operating across 6+ platforms daily and excited — not stressed — about learning new tools
Professional-level English, written and verbal
Proven track record completing strict programs — bootcamps, certifications, structured training
Full availability for overnight shift and 2-week intensive training with zero absences
Your Superpowers
Grit / "Plow" Mentality — you push through challenges with resourcefulness, not excuses
Learning Agility — you learn fast under pressure, retain information, and apply feedback immediately
Coachability — you take feedback without defensiveness and change behavior quickly
Comfort with Ambiguity — you make judgment calls with incomplete information and don't freeze
Leadership Instinct — you step up even when it's not officially your job
Tech Savviness — you use technology naturally to solve problems and stay ahead
Training Reality (Read This)
Your first 2 weeks are intense:
Schedule: Tuesday–Saturday, 2:00 AM – 11:00 AM PHT
Zero absences allowed (medical emergencies only with documentation)
Maximum 2 tardies with a 5-minute grace period
Must maintain 70% overall score and pass every module
One retake per failed module — fail twice and training ends
Miss a day in Modules 1–5: moved to the next batch. Miss a day in Modules 6–10: remedial session required
We're not trying to scare you. We're being upfront so there are no surprises on Day 1. We'd rather lose you here than Week 2 of training.
Before You Apply — Ask Yourself
Can I commit exclusively to Magic? (No other VA/EA clients during training or production)
Am I comfortable with 6+ tools daily — or does that sound overwhelming?
Can I handle strict training requirements — zero absences, daily evaluations, performance pressure?
Is the timing right? (No major life events, client transitions planned)
Am I ready for the overnight shift? (9 PM – 6 AM, Monday–Friday)
If you answered yes to all five — we want to hear from you. If you answered "maybe" or "I'll figure it out" to any of them — the timing might not be right yet, and that's okay.
What's In It For You
Compensation
Gross package: ₱38,000 base + ₱3,833 non-taxable allowances
Performance bonus: ₱4,000–10,000/month (depending on billed hours + quality targets)
Total monthly potential: ₱44,000–52,000
Benefits
HMO coverage (after 6 months)
12 vacation days + 10 sick days per year
13th month pay
SSS, PhilHealth, PAG-IBIG
Desktop computer provided + full IT support
Paid Training
Growth Path
Successful Account Leads at Magic move into Operations Leadership, Training Development, Enterprise Client Success, and Product Management. We promote from within.