TTEC Digital is seeking a Genesys Cloud Managed Services Principal Support Engineer to oversee ticket activity and provide client assistance to resolve identified concerns, ensuring an optimal client and customer experience. The ideal candidate will have comprehensive knowledge of Genesys Cloud solution and troubleshooting skills, with 3+ years of Genesys Cloud technical support experience and experience leading a team of technical support professionals.

Requirements

Genesys Cloud Certification
Comprehensive knowledge of Genesys Cloud solution and troubleshooting skills
3+ years of Genesys Cloud technical support experience
Experience leading a team of technical support professionals
Comprehensive knowledge of computer networks, integrations, and Windows Operating Systems
Basic programming and/or customer configuration recommendations
Demonstrated professionalism representing the Company to customers and vendors
Demonstrated ability to deliver a high level of customer satisfaction
Demonstrated problem solving abilities

Originally posted on Himalayas

Genesys Cloud Managed Services Principal Support Engineer

Job Description

Requirements