Deal Desk Operations Specialist/Sr Specialist

Core Mission Statement: Establish scalable CPQ, Account Management, and Cloud Marketplace support to service transactional deal activity and document processes for business continuity.

Summary: Drata is seeking a deal operations specialist to support Drata’s revenue growth and maturing financial processes. The specialist will collaborate closely with essential cross-functional team members to establish processes and enhance our business systems. They will also work closely with the sales field on quoting, solving day to day system issues, and creating and managing AWS and Google Cloud Marketplace offers.

About Us: Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company's security controls, while streamlining compliance workflows end-to-end to ensure audit readiness.

Work from Home
HMO Coverage: You + 2 Dependents
Opportunity to lead
Opportunity to create and own processes
Collaborative work environment
Be apart of a rapidly growing industry

Day to Day Responsibilities:
- Support Quoting Operations in Salesforce CPQ.
  - Create non-standard and/or complex quotes on behalf of the sales field
  - Facilitate quote approval processes
  - Advise the sales field on quoting best practices
  - Be the subject matter expert for quote operations
  - Conduct test cases related to quoting in SFDC sandbox environment
  - Document end to end quoting processes
  - Recommend process and policy enhancements
- Support order management process, reviewing opportunities for close
  - Ensure orders are correct and bookable
  - Document end to end order management process
  - Ensure revenue metrics are accurate between the quote and opportunity

3+ years of experience in a deal desk or order management role
Strong attention to detail
Salesforce CPQ, quoting and opportunity creation
Working knowledge of SaaS revenue metrics (ARR, ACV, TCV, NRR, etc.)
Ability to work 1:1 with account executives on deal desk related requests
Demonstrated ability to document complex processes related to quoting, order management, and cloud marketplace deal operations
Approachable and helpful at all times, knowing when and how to push back with the sales field
Excellent written and verbal communicator

Salesforce reporting and dashboards
CPQ administrative experience
AWS Marketplace
Google Marketplace
Azure Marketplace

Originally posted on Himalayas

XTN-A1C7774 | DEAL OPERATIONS SPECIALIST - SR SPECIALIST

Job Description