Job Overview
As a Senior Account Manager, you will be at the forefront of our mission, acting as a trusted partner and strategic advisor to our valued clients. You will be instrumental in ensuring their continued success and identifying opportunities for them to leverage technology more effectively.
Core Accountabilities
- Holding the Game Plan: Accountable for holding a client's long-term objectives and ensuring the plan is constantly moved forward via quarterly reviews.
- Strategic Client Partnership: Holding strategic relationships with key decision-makers within assigned client accounts.
- Client Retention & Satisfaction: Maintaining high levels of client satisfaction and ensuring the retention of assigned accounts.
- Revenue Growth: Identifying and securing opportunities for revenue growth through upselling and cross-selling.
Key Responsibilities
- Relationship Management: Proactively engage with assigned clients through regular meetings, calls, and email communications.
- Needs Assessment & Solution Proposal: Conduct thorough needs analyses and present tailored IT solutions.
- Sales & Negotiation: Prepare and deliver proposals, negotiate contracts, and manage the sales cycle for upsell opportunities.
- Client Advocacy & Issue Resolution: Act as the primary point of contact, advocating for client needs internally.
- Account Planning & Review: Develop and maintain comprehensive account plans and conduct regular business reviews.
- CRM Management & Reporting: Maintain accurate client information and sales pipeline data within the CRM system.
- Team Mentoring: Serve as a subject matter expert and mentor to Junior Account Managers.
- Market Awareness: Stay informed about industry trends, technological advancements, and the competitive landscape.
Requirements
- Bachelor's degree in Business, Marketing, IT, or a related field.
- 5-8+ years in account management, sales, or client services, ideally in IT/technology/SaaS.
- Proven track record in client retention, revenue growth, and account expansion.
- Skilled in proposal creation, contract negotiation, upselling/cross-selling, and delivering tailored IT solutions.
- Excellent verbal and written communication skills.
- Proficient in CRM tools for tracking accounts, pipeline management, and reporting on KPIs.
- Proactive, innovative, accountable, collaborative, and trusted.
Benefits
- SALARY - Php 55,000 PER MONTH (Negotiable based on work experience)
- TYPE OF WORK - FULL TIME (REMOTE), 8 HOURS A DAY (FROM MONDAY TO FRIDAY)
- WORK SCHEDULE - AUSTRALIA TIME ZONE
- OBSERVANCE OF PHILIPPINE HOLIDAYS
Originally posted on Himalayas