Customer Marketing Manager

At Absolute Security, our customers are some of the most sophisticated security and IT leaders in the world. This role exists to make sure their stories, voices, and experiences show up where it counts: in the market, in sales cycles, and at the table.

We're looking for a Customer Marketing Manager who can run the full customer marketing motion: from campaigns that drive expansion and activation, to the reference programs and reviews that give buyers confidence, to the events that bring our customer community together.

What you’ll do
Run customer marketing campaigns designed to drive expansion and activation across the existing customer base. That means understanding where customers are in their journey, building programs that move them forward, and working closely with CS and sales to make sure the right messages reach the right people.

Own our presence on Gartner Peer Insights and G2, building and executing review generation programs that keep our ratings current, credible, and competitive.
Manage our customer reference program from end to end: maintaining a database of referenceable customers, building case studies and testimonials, and working with sales to match the right references to the right opportunities.

Build and maintain a tracking system for all customer content and references so anyone on the team can find what they need, fast. If we have a CISO story and the sales team can't find it, it doesn't exist.

Plan and execute customer events, including executive Customer Advisory Boards (CABs). That includes logistics, content, speaker coordination, and making sure the experience is worth a CISO's time.

What You’ll Bring

• 3+ years in a customer marketing, customer success marketing, or similar role
• Experience running review generation programs on Gartner Peer Insights and/or G2
• Proven ability to build and manage customer reference programs and case study pipelines
• Strong project and program management skills: you can track a lot of moving pieces without dropping any
• Experience planning and executing customer events, including executive-level formats
• Comfortable working cross-functionally with CS, sales, and product marketing
• Strong writer who can develop compelling customer narratives from raw interview material
• Background in B2B tech or cybersecurity
• Experience building or owning a customer content or reference tracking system
• Familiarity with tools like Salesforce, Asana, or similar for program tracking

Absolute Security is on a mission to be the #1 Agentic Cyber Resilience platform. The customers who believe in that mission are some of our biggest assets. This role is how we make sure the market knows it.

Why Work For Us:
You’re resilient and passionate about securing the Work from Anywhere era. So are we.
We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference. Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Security accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.
Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at www.absolute.com or visit our YouTube channel

Originally posted on Himalayas