About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About the Role:

The Broker-Dealer Operations Associate will be a vital member of the team, responsible for conducting the day-to-day operational tasks that ensure the accuracy and regulatory compliance of Gusto's broker/dealer subsidiary. You will execute essential back-office functions, focusing on the accurate movement of customer funds, transaction reconciliation and remediation, and reporting required for our broker-dealer entity. This role requires meticulous attention to detail and a commitment to process excellence.

About the Team:

The team within the Broker Dealer entity supporting the Retirement team at Gusto is crucial for expanding our financial offerings. We are responsible for executing the critical broker-dealer functions, including operational integrity, transaction settlement, and regulatory reporting functions for the Retirement organization. As a collaborative and technical group, we focus on designing, implementing, and monitoring the controls and processes that meet the evolving demands of the financial and retirement industries. You will join a team committed to building operational solutions that scale with Gusto’s mission to serve the small business economy.

Here’s what you’ll do day-to-day:

Conduct day-to-day operations under the POO's supervision, ensuring strict adherence to internal controls and regulatory standards.
On a daily basis, manually process money movement of customer funds that cannot be automated (e.g.daily payment release, stop-and-reissue checks).
On a daily basis, research and resolve unexpected breaks in calculations and transactions, including inbound and outbound money movement and trades.
On a monthly basis, research and resolve expected errors in customer account statements, dividends, and interest payments.
On a quarterly basis, research and resolve discrepancies in the security count held by the Broker-Dealer against the custodian's report.

Here’s what we're looking for:

4+ years of experience in a financial operations, treasury, or back-office role, preferably within a broker-dealer or registered investment adviser environment.
Required Licensing: FINRA SIE + Series 99.
Proven ability to perform complex reconciliations and transaction research.
High degree of comfort working with financial data, spreadsheets, and operational reporting systems.
Exceptional organizational skills and meticulous attention to detail to manage daily, monthly, and quarterly operational cycles.
Strong knowledge of cash and securities handling, settlement processes, and regulatory reporting requirements is a plus.
Demonstrated ability to function at the Integrator level of AI fluency, consistently applying AI tools to complex analytical and operational tasks to drive efficiency and measurement accuracy.
A Bachelor’s degree in Finance, Accounting, Business, or a related field.

Our cash compensation range for this role is $98,775 to $121,000 in New York, NY. Final offer amounts are determined by multiple factors including candidate location, experience, and expertise.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Broker-Dealer Operations Associate

Job Description