Premera Blue Cross
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Join Our Team: Do Meaningful Work and Improve People’s Lives
Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.
Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.
Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/.
Are you passionate about driving quality and making a meaningful difference in the lives of members? As a Quality Specialist III, you will play a pivotal role in ensuring every member experience meets the highest standards of excellence. Your expertise will directly impact member satisfaction and trust by safeguarding compliance, supporting audit processes, and fostering a culture of continuous improvement—helping us deliver care and service our members can rely on, every step of the way.
The Quality Specialist III is responsible for conducting and overseeing Premera’s compliance with corporate audit programs such as the Blue Cross Blue Shield Association (BCBSA) Local Operations Scorecard (LOS) and Licensee Desk Level Audit (LDLA), the Federal Employee Program (FEP) audit and tier II support to customer service representatives and QA teams, both offshore and onshore, along with ensuring compliance with state and federal laws, contracts and the achievement of corporate objectives. The Quality Specialist III has the ability to audit a wide variety of audits and is considered a technical expert. In addition to conducting complex audits, the Quality Specialist III is also responsible for hands-on training to assist auditors on auditing techniques and practices. The Quality Specialist III ensures the Quality Review & Reporting (QRR) team has the necessary tools, processes, procedures and training needed to support the end-to-end audit process. They evaluate business needs, legal/compliance documents and lead calibration meetings. They will also guide/recommend training on new or modified auditing methods or systems, analyze system and process enhancement requests, evaluate quality and compliance within the department, and recommend appropriate employee development and training opportunities. The Quality Specialist III acts in a consulting capacity with other departments to identify opportunities for improvement throughout the company and assist in the coordination of project based as well as external customer audits.
Audit Expertise: Individuals in this role would continue to refine their ability to conduct a wide variety of audits, analyze audit findings, and ensure compliance with internal and external standards.
Training and Development: The role emphasizes hands-on training, development of training materials, and use of adult learning techniques, fostering ongoing growth in instructional skills and employee development strategies.
Process Improvement: Quality Specialists III regularly lead process improvement initiatives, requiring them to enhance their skills in evaluating business needs, implementing solutions, and driving organizational change.
Data Analysis: This position supports data collection and analysis across departments, so developing advanced analytical and reporting skills is essential for success and continuous improvement.
Cross-Functional Collaboration: Acting as a consultant and liaison with external departments and IT, the role supports growth in communication, stakeholder management, and the ability to coordinate across diverse teams.
Physical Requirements:
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to keyboard and to communicate clearly and understandably in person and over the telephone.
Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:
Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.
Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.
The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.
The salary range for this role is posted below; we generally target up to and around the midpoint of the range.
National Salary Range:
$52,400.00 - $78,600.00National Plus Salary Range:
$59,800.00 - $89,700.00*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.
We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.
Originally posted on Himalayas