Healthcare Engagement Specialist

Responsibilities

• Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo’s program and tech-enabled services
• Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo’s wraparound care service
• Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections
• Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities.
• Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails
• Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)
• Role is M-F with 8 hour shifts

Requirements

• 3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results
• Healthcare and/or functional medicine experience preferred
• Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly
• Ability to sit at workstation for a long duration using a computer and headset to interact with patients
• Excellent interpersonal, verbal, and written communication skills
• Experience and comfort handling confidential data
• Experience and ability to thrive in a fast-paced, high-growth environment
• Goal-oriented with a focus on achieving sales objectives
• Remote work experience preferred
• Bi-lingual a plus (English/Spanish)
• Must have a hard wired, high speed internet connection

Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. We bring multidisciplinary virtual care to patients at community specialty care practices, particularly GI and hepatology brick & mortar clinics around the US. We assign each patient a “whole patient” care team and offer daily access to app-based care, using Remote Patient Monitoring (“RPM”) and Chronic Care Management (“CCM”) to bill. These services are covered by most patient’s insurance, both Medicare and commercial. Salvo represents a major step forward to go beyond episodic appointments to continuous care, and deliver interdisciplinary wraparound care in partnership with the patient’s existing specialist. Salvo customers include over 700 GI physicians who have contracted to bring Salvo to their patients; three of the four largest independent GI practices in the US have chosen Salvo.

Salvo has raised a Series A investment round from leading healthcare investors who backed innovators such as Livongo, Ro, Brightline, Tia, and others. Salvo care includes a team for each patient of registered dietitians, nurses, and therapist/social workers, for a personalized, multi-month journey to better health.

Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. At Salvo, you will work alongside a bunch of super talented and friendly people, in a culture of constant innovation, marked by relentless curiosity and a sense of empathy.

Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Originally posted on Himalayas