Customer Support B2B - Night Shift

fourvenues

Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business.

The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.

What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.

The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests.

your mission

• Continuous learning of the product and its verticals (POS, Cashless, Box Office, etc.), as well as the context of each market, promoter, and venue.
• Proactive management of relationships with promoters and venues to optimize their use of the platform.
• Agile and efficient use of internal and external tools (Slack, Google Workspace, HubSpot, Aircall, Notion, etc.) guaranteeing compliance with the department's SLAs.
• Analysis and optimization of client configurations to detect bottlenecks and improve performance and end-user experience.
• Clear and documented internal communication to ensure correct escalation of incidents and continuity between shifts.
• Active collaboration with Product and Engineering teams to report bugs, suggest improvements, and drive product evolution.
• Accurate identification of customer needs and implementation of effective, simple, and scalable solutions.

your profile

• 1–2 years of proven experience in Customer Support or Customer Success roles, ideally in SaaS or B2B tech environments.

• Availability for rotating shifts (4x3), including weekends and holidays.

• Key Competencies

  • Proficiency in Spanish (C1 or native) and English(B2/C1)

  • Exceptional oral and written communication skills, with the ability to:

    • Explain complex technical concepts in a clear and simple manner.

    • Maintain calmness and empathy in high-pressure situations.

  • Strong command of Google Workspace or equivalent tools.

  • Valued experience with CRMs (Hubspot) and ticketing platforms (Zendesk, Freshdesk, etc.).

  • Autonomy and critical prioritization: self-management skills, focus on results, and efficient management of high volumes of inquiries.

  • Critical thinking: structured problem analysis, root-cause investigation, and adaptation to new approaches.

  • Flexibility and adaptation to change: willingness to work in dynamic and constantly evolving environments.

we value

• Genuine passion for customer service, the SaaS ecosystem, nightlife/entertainment, and technology.

• Degree in Communication, Business Administration (ADE), Tourism, or Marketing, or background/experience in technical support.

• Proactive attitude oriented toward creating a positive impact within the team and on the customer experience.

why us?

• Salary based on candidate's skills and experience.

• Annual bonuses for those who significantly contribute to Fourvenues' success.

• A vision and team that will inspire you to excel and reach the next level in your career development.

• Continuous training we want you to stay at the forefront of technology and grow your skills through regular internal training.

• MacBook laptop and high-resolution monitors to maximize your potential.

• Private health insurance to promote your peace of mind and well-being.

• Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands.

• Extra vacation days for special occasions like birthdays, holidays, or unique events.

Originally posted on Himalayas