Expert Rater Project - German (Spain)

MAIN RESPONSIBILITIES:

• Support Raters in skill development, guiding them in best practices for accurate and consistent ratings.

• Ensure annotation selection and gold set creation adheres to template instructions, guaranteeing unbiased outcomes that are reached through elaborate peer-driven consensus.

• Analyze diverse datasets to identify significant patterns and trends, demonstrating proficiency in interpreting and utilizing KPIs to drive data-informed decision-making.

• Employ strategic questioning techniques to gather information, enhance understanding, and stimulate critical thinking for effective problem-solving and decision-making.

• Craft written materials such as emails, questions, and feedback specifically customized for client communication, ensuring clarity and relevance.

• Facilitate information or concepts to audiences using relevant documentation and clear communication strategies to align with specific client objectives.

• Collaborate with research and development teams in experiments aimed at enhancing the client’s data.

• Work closely with clients and CEM to conduct test rounds, gain insights into their requirements, and understand the quality benchmarks expected.

• Conduct evaluations independently to sustain and enhance the level of proficiency or skill in particular projects.

QUALIFICATIONS:

• Active Listening Skills: Engage with speakers attentively, seek clarification, provide feedback, and demonstrate empathy to comprehend their message deeply.

• Effective Communication and Empathy: Clearly express thoughts, emotions, and needs while respecting others' perspectives, communicating assertively yet respectfully.

• Proactiveness: Anticipate and prepare for future needs or obstacles to tackle them efficiently before they arise.

• Cultural Adaptability: Navigate differences in values, behaviors, and communication styles to foster effective interactions in diverse cultural contexts.

• Psychological Safety Cultivation: Create an atmosphere where individuals feel safe expressing themselves, taking risks, and sharing ideas without fear of criticism.
• Research Skills: Methodically explore online sources to extract data, insights, or knowledge relevant to specific topics and cross-reference information.

KNOWLEDGE:

• Knowledge of German Language Required

• Knowledge of English B2 - Required (Oral and written comprehension)

• Google Workspace - Intermediate proficiency

• Understanding of U.S. and project locale customs and societal norms

• Ability to evaluate and discern content thoughtfully and understand its societal impact

• Understanding of survey structures and data collection methodologies

REQUIREMENTS:

• 1+ years of rating experience required

• Understanding of data labeling, annotation, and evaluation methodologies - Required

• An academic background in social sciences or quality roles is a plus